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Camagwini M

1 reviews | Active since Apr 2023

08 Oct 2024, 12:36

PAYMENT NOT REFLECTED

I am highly disappointed by Wonga. I made an easy payment, and it has not been processed- when I email or even call, there is no answer- I have called my bank to ask if the money was deducted- and they have confirmed this. Your services are appalling, and your communication is even worse.

0
Replies (4)
Wonga
Wonga's reply08 Oct 2024, 14:47
Official
 Hi  Camagwini 

 Thank-you for your feedback. 
 We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused. 
 
Please send us a private message confirming your SA ID number, Full Name, Surname and registered email address so that we can review your account and revert with feedback.
                                                                                                                                   
  
 Thanks
 The Wonga Team. 
Wonga
Wonga's reply09 Oct 2024, 16:45
Official
Hi Camagwini,
 
Thanks for confirming your details and for the proof of payment you sent to us. 

Our finance department requires some specific details regarding that proof of payment in order to allocate your payment to your account. 
Please send through proof of payment that clearly displays the following information:
 
- The name, and registration details of the bank or financial institution who processed your payment
- The reference used on the payment
- The date the payment was made
- The total amount of the payment made

The document containing these details should be sent to ***. 
As soon as we receive this official proof of payment, we can work on tracing and allocating the payment to your account and resolve this issue.
 
Kind Regards,

The Wonga Team
***
www.wonga.co.za
CM
Camagwini M's update11 Oct 2024, 13:05
Reviewer Update
please send the details I cannot see who you are saying I must send these details too.

Wonga
Wonga's reply11 Oct 2024, 13:19
Official
Hi Camagwini,
 
Please send us a proof of payment document showing:



The document containing these details should be sent to ***. 

- The name, and registration details of the bank or financial institution who processed your payment
- The reference used on the payment
- The date the payment was made
- The total amount of the payment made
 
Kind Regards,

The Wonga Team
***
www.wonga.co.za