RL
Ryno L

1 reviews | Active since Sept 2021

17 Dec 2021, 14:52

Payment not missed but bank error occured

I was quite surprised to receive an email from HTN attorneys and I must pay Wonga account immediately. but the day 3 days before I received a mail from wonga that they had trouble debiting my account because of FNB and they said the problem is under control. Yesterday was a public holiday (reconciliation day) FNB debit ordered my account I thought the problem was solved on the bankside but to my amazement, I still received a threatening email from HTN attorneys. The reason was that the previous day was a public holiday and wonga did not inform them to stop. I am very confused they knew FNBwas at fault for the debit order miss hap yet I am being threatened will legal action. This is highly unprofessional behavior and the FCA should probably look into the company because looking at wonga track record I am not the only person suffering under their authoritarian regime

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Replies (1)
Wonga
Wonga's reply17 Dec 2021, 15:18
Official
Hi Ryno, 

We sincerely apologize for any inconvenience caused.

We can confirm that the email was sent in error and you may 

ignore the communication from HTN attorneys.

You selected to repay your loan earlier than your due date 

and we can confirm the payment has updated and your account status 

reflects as closed and settled in full.

We have emailed you a paid up letter and an automated update

request was sent to all credit bureaus to have your ITC profile updated.

Once again, we're sorry for any inconvenience caused.

Thank you for your patience.

The Wonga Team.