EN
Elizabeth N
1 reviews | Active since Jan 2013
26 Apr 2021, 09:01
Payment not allocated
I have made a settlement on the 6 of April 2021, and have been trying to contact WoNga to allocate my funds with no help.
I have emailed multiple times to my proof of payment and calls get drop off.
Wonga is a ****
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Replies (1)
Wonga's replyOfficial
26 Apr 2021, 12:05Hi Mathapelo,
We humbly apologize for any inconvenience caused.
We have reviewed your account and can confirm, due to you
using your loan reference number,
your manual payment was not automatically allocated.
Should you have used you ID number as reference, then your
account would have been updated.
We have escalated your account to our finance team to have
your payment manually allocated.
We have marked the request as urgent and should your
debit order run, will our finance team gladly process an
urgent refund.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed your account and can confirm, due to you
using your loan reference number,
your manual payment was not automatically allocated.
Should you have used you ID number as reference, then your
account would have been updated.
We have escalated your account to our finance team to have
your payment manually allocated.
We have marked the request as urgent and should your
debit order run, will our finance team gladly process an
urgent refund.
Thank you for your patience.
The Wonga Team.
Wonga's reply26 Apr 2021, 12:05
Official
Hi Mathapelo,
We humbly apologize for any inconvenience caused.
We have reviewed your account and can confirm, due to you
using your loan reference number,
your manual payment was not automatically allocated.
Should you have used you ID number as reference, then your
account would have been updated.
We have escalated your account to our finance team to have
your payment manually allocated.
We have marked the request as urgent and should your
debit order run, will our finance team gladly process an
urgent refund.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have reviewed your account and can confirm, due to you
using your loan reference number,
your manual payment was not automatically allocated.
Should you have used you ID number as reference, then your
account would have been updated.
We have escalated your account to our finance team to have
your payment manually allocated.
We have marked the request as urgent and should your
debit order run, will our finance team gladly process an
urgent refund.
Thank you for your patience.
The Wonga Team.