Payment allocation discrepancy

Item: Wonga
Rating: 1
Author: Tee L

Settled my loan but got debited twice, I have sent emails to customer care and the collections department but there has been no response.

Helpful (0)

Replies (4)

Wonga's replyOfficial

06 Mar 2025, 14:26

Hi Teboho,

Thank-you for your feedback.

Please send us a private message confirming your registered SA ID number, so we can assist further.

Thanks,
The Wonga Team

Best regards,

Wonga's reply06 Mar 2025, 14:26

Official

Hi Teboho,

Thank-you for your feedback.

Please send us a private message confirming your registered SA ID number, so we can assist further.

Thanks,
The Wonga Team

Best regards,

Tee L's updateReviewer Update

06 Mar 2025, 14:30

My ID number is ***.

Tee L's update06 Mar 2025, 14:30

Reviewer Update

My ID number is ***.

Wonga's replyOfficial

06 Mar 2025, 14:47

Thank-you for confirming your details

We have processed a refund of R878.04 back into your bank account.
Please allow a period of 24-48 hour for the funds to reflect on your side.

We hope this helps to resolve your query
Thanks,
The Wonga Team

Best regards,

Wonga's reply06 Mar 2025, 14:47

Official

Best regards,

Tee L's updateReviewer Update

06 Mar 2025, 14:48

Thank you

Tee L's update06 Mar 2025, 14:48

Reviewer Update

Thank you

Payment allocation discrepancy

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