YN
Yanga N
1 reviews | Active since Aug 2021
17 Feb 2025, 12:37
Paying off is a ****, they’ll send you to Lawyers!
I paid off my loan on the 31st of January 2025 and received a paid up letter. Now I got an SMS stating that my account (which is supposed to be closed off) was sold to Norman Lawyers. I regret ever taking a loan with Wonga, it’s been one nightmare after the other!
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Replies (3)
Wonga's replyOfficial
17 Feb 2025, 12:52Hi Yanga
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
We have communicated to Nimble and asked them to cease all collection attempts as your loan was settled with us.
They have confirmed that will close off the account on their side, but it may take a while for all systems to update accordingly.
They have confirmed that will close off the account on their side, but it may take a while for all systems to update accordingly.
Thanks,
The Wonga Team
Wonga's reply17 Feb 2025, 12:52
Official
Hi Yanga
Thank-you for your feedback.
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
We have communicated to Nimble and asked them to cease all collection attempts as your loan was settled with us.
They have confirmed that will close off the account on their side, but it may take a while for all systems to update accordingly.
They have confirmed that will close off the account on their side, but it may take a while for all systems to update accordingly.
Thanks,
The Wonga Team
YN
Yanga N's updateReviewer Update
18 Feb 2025, 15:55Your customer care representative emailed me today stating that my account is not closed/paid and I need to provide the paid up letter you sent me. What exactly is going on here? FIX THIS!!!
YN
Yanga N's update18 Feb 2025, 15:55
Reviewer Update
Your customer care representative emailed me today stating that my account is not closed/paid and I need to provide the paid up letter you sent me. What exactly is going on here? FIX THIS!!!
Wonga's replyOfficial
18 Feb 2025, 16:59Hi Yanga
We have confirmed that your loan is settled and provided a paid-up letter.
Please ignore the email that was sent if there are any collection attempts you may present the paid-up letter as proof that you have settled your wonga loan as stated on the email.
Please ignore the email that was sent if there are any collection attempts you may present the paid-up letter as proof that you have settled your wonga loan as stated on the email.
Thanks,
The Wonga Team
Wonga's reply18 Feb 2025, 16:59
Official
Hi Yanga
We have confirmed that your loan is settled and provided a paid-up letter.
Please ignore the email that was sent if there are any collection attempts you may present the paid-up letter as proof that you have settled your wonga loan as stated on the email.
Please ignore the email that was sent if there are any collection attempts you may present the paid-up letter as proof that you have settled your wonga loan as stated on the email.
Thanks,
The Wonga Team