NB
NEL B
1 reviews | Active since Nov 2018
08 Nov 2018, 16:57
Pathetic Wonga service
I've been using Wonga for years and just recently their service has gone from great to pathetic. They have debited my account in error twice. Their contact centre is unavailable. Their answering of emails in regards to these.error deductions are slow with no explanation. Have to change my account number now, because of this.
Helpful (0)
Replies (2)0
Replies (2)
Wonga's replyOfficial
14 Nov 2018, 14:18Hi Nel,
We're sorry to hear about your experience.
Our apologies for only responding now. There's been a delay with the Hello Peter posts not reflecting on our account.
Sonja from our Customer Resolutions department will contact you immediately so we can investigate this and resolve your complaint.
Thank You
The Wonga Team
We're sorry to hear about your experience.
Our apologies for only responding now. There's been a delay with the Hello Peter posts not reflecting on our account.
Sonja from our Customer Resolutions department will contact you immediately so we can investigate this and resolve your complaint.
Thank You
The Wonga Team
Wonga's reply14 Nov 2018, 14:18
Official
Hi Nel,
We're sorry to hear about your experience.
Our apologies for only responding now. There's been a delay with the Hello Peter posts not reflecting on our account.
Sonja from our Customer Resolutions department will contact you immediately so we can investigate this and resolve your complaint.
Thank You
The Wonga Team
We're sorry to hear about your experience.
Our apologies for only responding now. There's been a delay with the Hello Peter posts not reflecting on our account.
Sonja from our Customer Resolutions department will contact you immediately so we can investigate this and resolve your complaint.
Thank You
The Wonga Team
Wonga's replyOfficial
15 Nov 2018, 10:46Hi Nel,
Sonja from our Customer Resolutions department has contacted you, however, we're unable to get hold of you.
Your complaint is important to us, so please provide us with a preferred call back time and alternative contact number.
We would like to investigate your complaint and resolve it as soon as possible.
Thank You
The Wonga Team
Sonja from our Customer Resolutions department has contacted you, however, we're unable to get hold of you.
Your complaint is important to us, so please provide us with a preferred call back time and alternative contact number.
We would like to investigate your complaint and resolve it as soon as possible.
Thank You
The Wonga Team
Wonga's reply15 Nov 2018, 10:46
Official
Hi Nel,
Sonja from our Customer Resolutions department has contacted you, however, we're unable to get hold of you.
Your complaint is important to us, so please provide us with a preferred call back time and alternative contact number.
We would like to investigate your complaint and resolve it as soon as possible.
Thank You
The Wonga Team
Sonja from our Customer Resolutions department has contacted you, however, we're unable to get hold of you.
Your complaint is important to us, so please provide us with a preferred call back time and alternative contact number.
We would like to investigate your complaint and resolve it as soon as possible.
Thank You
The Wonga Team