PATHETIC SERVICE BY CALL CENTRE AGENTS- PLEASE TRAIN OR UPGRADE AGENTS TO BE MORE PROFESSIONAL.

Item: Wonga
Rating: 1
Author: Chan C

I have been sending emails to the Wonga Customer Care <***> email since last week, as I am unable to log into my account. I was asked to forward a copy of my ID and POR for them to resolve my query, which I also did last week already. I eventually called the customer care line on 07/04/2025 and spoke to a Sinenhlanhla, who took forever to look into my query. My airtime eventually ran out and she didn't even have the decency to call me back. How long should a customer wait for a simple request such as log in details to be updated?

Helpful (0)

Replies (3)

Wonga's replyOfficial

08 Apr 2025, 15:08

Hi Chan,

Thank-you for your feedback.

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please send us a private message confirming your full name and surname, SA ID number and registered email address so we may assist further.

Thanks,
The Wonga Team

Wonga's reply08 Apr 2025, 15:08

Official

Wonga's replyOfficial

09 Apr 2025, 09:17

Thank-you for confirming your details Chantel

We have updated your email address to *** as you requested.

Now all you need to do is to visit the website, enter your email address and then click on ‘reset password’.

Thanks
The Wonga Team

Wonga's reply09 Apr 2025, 09:17

Official

Thanks
The Wonga Team

Wonga's replyOfficial

09 Apr 2025, 10:31

Hi Chantel

We have fixed the error and requested for a password reset email to be sent to you.

You will receive a recovery password email to *** within the next 10 minutes. To reset your password, click on the link provided in the email.

Thanks
The Wonga Team

Wonga's reply09 Apr 2025, 10:31

Official