DS
David S
1 reviews | Active since Dec 2017
25 Oct 2022, 05:25
Pathetic service.
I settled Wonga loan account 3 months but even now the credit record is not updated while other accounts paid way after i settled Wonga loan account already updated. Can you please send proper information for credit report update, seems you very bad at that one since almost everyone is complaining about that. I don't know how many emails i have sent already but none is rep****.
Helpful (0)
Replies (5)0
Replies (5)
Wonga's replyOfficial
25 Oct 2022, 08:45Hi David,
We humbly apologize for the inconvenience caused.
We can confirm that our contact center is experiencing very high volumes.
Please forward a copy of your full credit report and we'll escalate your account has a matter of urgency.
We can confirm that Clear Score is not a credit bureau,
please forward a credit report from either Transunion, Experian, XDS or Compuscan.
Once again, we're so sorry for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We can confirm that our contact center is experiencing very high volumes.
Please forward a copy of your full credit report and we'll escalate your account has a matter of urgency.
We can confirm that Clear Score is not a credit bureau,
please forward a credit report from either Transunion, Experian, XDS or Compuscan.
Once again, we're so sorry for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
Wonga's reply25 Oct 2022, 08:45
Official
Hi David,
We humbly apologize for the inconvenience caused.
We can confirm that our contact center is experiencing very high volumes.
Please forward a copy of your full credit report and we'll escalate your account has a matter of urgency.
We can confirm that Clear Score is not a credit bureau,
please forward a credit report from either Transunion, Experian, XDS or Compuscan.
Once again, we're so sorry for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We can confirm that our contact center is experiencing very high volumes.
Please forward a copy of your full credit report and we'll escalate your account has a matter of urgency.
We can confirm that Clear Score is not a credit bureau,
please forward a credit report from either Transunion, Experian, XDS or Compuscan.
Once again, we're so sorry for the inconvenience caused.
Thank you for your patience.
The Wonga Team.
DS
David S's updateReviewer Update
25 Oct 2022, 10:07Hello.
I'm trying to understand your message but doesn't make sense to me. What must i do with the credit report because i see please credit report and please copy. What must i do with it?
I'm trying to understand your message but doesn't make sense to me. What must i do with the credit report because i see please credit report and please copy. What must i do with it?
DS
David S's update25 Oct 2022, 10:07
Reviewer Update
Hello.
I'm trying to understand your message but doesn't make sense to me. What must i do with the credit report because i see please credit report and please copy. What must i do with it?
I'm trying to understand your message but doesn't make sense to me. What must i do with the credit report because i see please credit report and please copy. What must i do with it?
Wonga's replyOfficial
25 Oct 2022, 13:56Hi David,
Thank you for your response.
Could you kindly forward a copy of your most recent credit report
and we'll escalate your account to our updates team.
Kind regards,
The Wonga Team.
Thank you for your response.
Could you kindly forward a copy of your most recent credit report
and we'll escalate your account to our updates team.
Kind regards,
The Wonga Team.
Wonga's reply25 Oct 2022, 13:56
Official
Hi David,
Thank you for your response.
Could you kindly forward a copy of your most recent credit report
and we'll escalate your account to our updates team.
Kind regards,
The Wonga Team.
Thank you for your response.
Could you kindly forward a copy of your most recent credit report
and we'll escalate your account to our updates team.
Kind regards,
The Wonga Team.
DS
David S's updateReviewer Update
01 Nov 2022, 09:48You guys are full of jokes. I've never really dealt with such incompetence. You said i must forward my credit report. To who must i forward my credit report to? To the very same email that never responds?
DS
David S's update01 Nov 2022, 09:48
Reviewer Update
You guys are full of jokes. I've never really dealt with such incompetence. You said i must forward my credit report. To who must i forward my credit report to? To the very same email that never responds?
Wonga's replyOfficial
01 Nov 2022, 13:05Hi David,
Thank you for your response.
We're so sorry for the inconvenience and can confirm that our contact center is experiencing very high volumes.
You can email your credit profile to customercare @ wonga.co.za.
Kind regards,
The Wonga Team.
Thank you for your response.
We're so sorry for the inconvenience and can confirm that our contact center is experiencing very high volumes.
You can email your credit profile to customercare @ wonga.co.za.
Kind regards,
The Wonga Team.
Wonga's reply01 Nov 2022, 13:05
Official
Hi David,
Thank you for your response.
We're so sorry for the inconvenience and can confirm that our contact center is experiencing very high volumes.
You can email your credit profile to customercare @ wonga.co.za.
Kind regards,
The Wonga Team.
Thank you for your response.
We're so sorry for the inconvenience and can confirm that our contact center is experiencing very high volumes.
You can email your credit profile to customercare @ wonga.co.za.
Kind regards,
The Wonga Team.