Pathetic service

Paid off my account manually on15.12.2025, Wonga debited on 19.12.2025. I logged a request for a refund on 20.12.2025, to date my refund has not been received and when following up I am told that the matter has been escalated to finance and should take 72 hours for the funds to reflect in my account. Spoke to their consultant by the name of Hlengiwe today 02.01.2025 who hung up on me.