sZ
sinazo Z
1 reviews | Active since Sept 2014
07 Sept 2021, 09:33
Pathetic service
I had a 6 month loan that i settled on the 27 August 2021,I was informed because i did not add my ID number as reference the payment will be allocated manually by Finance department and it will reflect in my account after 48 hours.It was escalated on Thursday 02 September 2021.
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Wonga's replyOfficial
07 Sept 2021, 10:47Hi Sinazo,
We humbly apologize for any inconvenience caused.
We can confirm that we had a delay with manual payments not being allocated.
The issue has been resolved and your payment has been allocated.
We have emailed you a paid up letter and your account status has been updated accordingly.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that we had a delay with manual payments not being allocated.
The issue has been resolved and your payment has been allocated.
We have emailed you a paid up letter and your account status has been updated accordingly.
Thank you for your patience.
The Wonga Team.
Wonga's reply07 Sept 2021, 10:47
Official
Hi Sinazo,
We humbly apologize for any inconvenience caused.
We can confirm that we had a delay with manual payments not being allocated.
The issue has been resolved and your payment has been allocated.
We have emailed you a paid up letter and your account status has been updated accordingly.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that we had a delay with manual payments not being allocated.
The issue has been resolved and your payment has been allocated.
We have emailed you a paid up letter and your account status has been updated accordingly.
Thank you for your patience.
The Wonga Team.