IA
Insaaf A
1 reviews | Active since Jun 2018
03 Feb 2020, 10:07
Pathetic customer service
The worst customer service experience I've had in a while. These guys have not responded to me for weeks (second occasion) regarding a settlement letter. I would like to settle my loan and I feel as though this is being drawn out deliberately so that my loan can accrue more interest. Respond to my request.
Helpful (0)
Replies (2)0
Replies (2)
Wonga's replyOfficial
03 Feb 2020, 10:19Hi Insaaf A,
We're sorry that the settlement letter was not sent to you.
Please send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.
Thank You
The Wonga Team
We're sorry that the settlement letter was not sent to you.
Please send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.
Thank You
The Wonga Team
Wonga's reply03 Feb 2020, 10:19
Official
Hi Insaaf A,
We're sorry that the settlement letter was not sent to you.
Please send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.
Thank You
The Wonga Team
We're sorry that the settlement letter was not sent to you.
Please send us a private message with your ID and contact number so we can investigate this matter and contact you immediately.
Thank You
The Wonga Team
IA
Insaaf A's updateReviewer Update
04 Feb 2020, 10:30Hi Wonga.
What you sent me is an automated response. I noticed that you guys just send automated responses on your reviews to make it seem as though you are actually paying attention to your customers, meanwhile, nothing has been resolved.
Please complete my ACTUAL request which is for a settlement letter on my existing loan with you guys.
An automated response that I waited two weeks for??
GET REAL WONGA.
This is not resolved!
What you sent me is an automated response. I noticed that you guys just send automated responses on your reviews to make it seem as though you are actually paying attention to your customers, meanwhile, nothing has been resolved.
Please complete my ACTUAL request which is for a settlement letter on my existing loan with you guys.
An automated response that I waited two weeks for??
GET REAL WONGA.
This is not resolved!
IA
Insaaf A's update04 Feb 2020, 10:30
Reviewer Update
Hi Wonga.
What you sent me is an automated response. I noticed that you guys just send automated responses on your reviews to make it seem as though you are actually paying attention to your customers, meanwhile, nothing has been resolved.
Please complete my ACTUAL request which is for a settlement letter on my existing loan with you guys.
An automated response that I waited two weeks for??
GET REAL WONGA.
This is not resolved!
What you sent me is an automated response. I noticed that you guys just send automated responses on your reviews to make it seem as though you are actually paying attention to your customers, meanwhile, nothing has been resolved.
Please complete my ACTUAL request which is for a settlement letter on my existing loan with you guys.
An automated response that I waited two weeks for??
GET REAL WONGA.
This is not resolved!