Pathetic customer service

I made a loan with Wonga and u unfortunately lost my job a month after. I sent them an email stating that I lost my job, however, I have gone for interviews and the job was offered to me and would like to make payment arrangements. I sent another email requesting the same thing. I received no answer from Wonga regarding my emails. A week later I received and email from the company who gave me the job to inform me that they are unable to hire me because I have been listed. So not only did u not respond to my emails I sent explaining my situation u proceeded to list me. I am a single mother with 2 babies and no income. And u just cost me a A JOB and continue to attempt to debit my bank account which is already EMPTY!!. THANKS WONGA!!