NR
Natasha R

1 reviews | Active since Dec 2021

16 Dec 2021, 16:42

Pathetic Company that Does not want you to get out of Debt

The worst company Ever. I can't get a hold of someone at this company.I have been under review due to the hardships of the virus. Wonga has handed my account over to a third party. It's changed twice so far in the past year. Wonga has changed the account number without informing me. I have been making payments I to the old account. Now they are unable to allocate the payment from the old to the new.i have tried to email them my proof of payment and no answer. I have settled all my other major accounts But wonga is not able to allocate my payments so that I can settle this. They haven't answered my emails... Not even customer care. I want to get my clearance certificate but Wonga is hindering me from doing so. I have follow up emails pricing that I did my part. Wonga doesn't take into consideration their clients needs and wants But is a company that lives off the needy and empoverised only benefiting themselves. They don't want you to settle your account because they want you to pay more interest. DON'T BORROW FROM THEM....

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Replies (1)
Wonga
Wonga's reply17 Dec 2021, 07:38
Official
Hi Natasha,

We humbly apologize for any inconvenience caused.

We can confirm that all your manual payments made of 

R505 has been allocated to your current loan.

Due to Wonga not doing internal Collections, Wonga works with 

debt collection agencies that collects on Wonga's behalf.

Our finance team will be in contact with the Nimble group

(Norman Bisset and Associates) and  pay over the manual payments 

that was allocated to your account.

Your loan was ceded to Norman Bisset and Associates and they will 

liaise directly with you.

Thank you for your patience.

The Wonga Team.