Pathetic Company

I have a short term loan for 5 months so towards the end of July i noticed I can afford to pay the entire loan off so when I went online to the My Account, Wonga gave me the option to repay and one of the options was to pay the full balance by Debit Order which I agreed to. I had EMAIL confirming that on the 31st of July at midnight they'd debit the full amount which was R891.84. However on the 31st I saw that they had not debited my account so I thought okay maybe cause its a Sunday thats why they had not debited my bank account. So I left it till Monday and then nothing happened, I checked the online My Account and noticed that the balance increased from R891.84 to R962.60. I called the Customer Services number (***) but the call only rang once and cut off. I tried many times and that keeps happening so i emailed both the customer services team and the collection dept. And its nearly a week and no response from Wonga. So I sent a message from Facebook Messenger to Wonga, they said to call the number above, i rep**** back and said it does not work. Today I had a message on FB that said Wonga can only debit amount as per the loan agreement - which I understand BUT WHY DID YOU GUYS GIVE ME THE OPTION TO PAY THE FULL AMOUNT BY DEBIT ORDER FOR THE 31ST AT MIDNIGHT - I want to clear this loan and by increasing the amount every single damn day does not make it any easier because I have been requesting to pay the ACCOUNT OFF IN FULL so I can have this off my credit file but no you guys just don't seem interested at all !!!!!!!!!!!!!!!

I WANT TO PAY THE ACCOUNT IN FULL AND THAT TOO FOR THE AMOUNT I SAW IT WHEN I SAID I WANT TO PAY IF OFF WHICH WAS R891.84 (by the way i have proof as its in an email that YOU GUYS sent to me) - AND GIVE ME A DAMN PROPER NUMBER THAT ACTUALLY RINGS AND WHERE SOMEONE ACTUALLY ANSWERS!!!