Pathetic Collections Team, very unhappy customer

After being a loyal customer for the past 3 years, I had a bit of a problem when my account was ****med and money was taken out of my account, leaving me short for my Wonga Loan. Immediately I contacted Wonga and was told told to call collections, I explained this to collections and they told me there was nothing they could do. On several occasions, I was called by your consultants to make payment arrangements however my phone was not working at the time but I kept commuicating with them via email which they never responded to. End of October I called Collections again to notify them the out of my R6000 loan, I will pay R4400 and the rest will be settled end of November and the consultant TOLD me that SHE will put a notice to confirm this was the case. I called collections again just to ensure that instructions are carried out ad I spoke to a Mary/ Marriam and she said she will also put a notice (indicating that a notice by previous consultant was not put as confirmed). On 31st Oct a debit order went off for the remaining money. I am very angry and want nothing to do with you guys anymnore. And I am banned from taking a loan for what was a mistake on your side? ********! I AM DONE!