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Susan T

1 reviews | Active since Jul 2024

30 Sept 2024, 12:34

Pathetic

The mangers can't resolve anything. They will promise to call you back, then when you call the next xt minute 'they not in the office' . A joke

0
Replies (3)
Wonga
Wonga's reply01 Oct 2024, 10:14
Official
Hi Susan 

 Thank-you for your feedback. 
 We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused. 
 
Please send us a private message confirming your SA ID Number so that we can review your account and revert with feedback.
                                                                                                                                   
  
 Thanks
 The Wonga Team. 
ST
Susan T's update01 Oct 2024, 12:15
Reviewer Update
Why why would you ask for that agsin if you're not willing to have this resolved?
Wonga
Wonga's reply03 Oct 2024, 11:18
Official
Thank-you for confirming you details

 We have forwarded your details to one of our managers and believe that they have been in contact with you to provide an update about your payment allocation.
 
The investigation with our 3rd party service provider is still ongoing and we will allocate your payment as soon as we receive it. 

Our manager will keep in touch and make sure that you are updated with the outcome of the allocation
                                                                                                                       
  
 Thanks
 The Wonga Team.