MDB
Mbalentle Da'Jesus Busakwe
1 reviews | Active since Feb 2020
28 Apr 2021, 10:39
Pathetic!!
For over a month I have sent you the documents you have requested to investigate the ********** loan in my name and then no feedback at all. When I call, you ask a consultant to ask me "what happened to the money" how pathetic is that? Is there anyone dealing with complaints or a manager of some sort in your company because now your service is really ****ing me off!!
Helpful (0)
Replies (11)0
Replies (11)
Wonga's replyOfficial
28 Apr 2021, 10:55Hi Mbalentle,
Your first Hello Peter complaint was lodged on the
2nd of March 2021 and we advised you what our
***** team requires to start their investigation process.
We received your bank statement and reviewed that the funds
was credited into your personal bank account and it
was withdrawn from your bank account.
We require you to confirm what happened to the loan that was
credited into your bank account and we require proof
of where the funds was paid into in order for our
***** team to conclude their investigation.
Please email our ***** team directly on ***.
Thank you for your patience.
The Wonga Team.
Your first Hello Peter complaint was lodged on the
2nd of March 2021 and we advised you what our
***** team requires to start their investigation process.
We received your bank statement and reviewed that the funds
was credited into your personal bank account and it
was withdrawn from your bank account.
We require you to confirm what happened to the loan that was
credited into your bank account and we require proof
of where the funds was paid into in order for our
***** team to conclude their investigation.
Please email our ***** team directly on ***.
Thank you for your patience.
The Wonga Team.
Wonga's reply28 Apr 2021, 10:55
Official
Hi Mbalentle,
Your first Hello Peter complaint was lodged on the
2nd of March 2021 and we advised you what our
***** team requires to start their investigation process.
We received your bank statement and reviewed that the funds
was credited into your personal bank account and it
was withdrawn from your bank account.
We require you to confirm what happened to the loan that was
credited into your bank account and we require proof
of where the funds was paid into in order for our
***** team to conclude their investigation.
Please email our ***** team directly on ***.
Thank you for your patience.
The Wonga Team.
Your first Hello Peter complaint was lodged on the
2nd of March 2021 and we advised you what our
***** team requires to start their investigation process.
We received your bank statement and reviewed that the funds
was credited into your personal bank account and it
was withdrawn from your bank account.
We require you to confirm what happened to the loan that was
credited into your bank account and we require proof
of where the funds was paid into in order for our
***** team to conclude their investigation.
Please email our ***** team directly on ***.
Thank you for your patience.
The Wonga Team.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
28 Apr 2021, 11:12 For a thousand times now, that bank account is in my name yes. However, the very same account was flagged and closed by Capitec Bank because I had reported to them I had lost that bank card as well. They did close the account and they confirmed that the transactions were ********** and therefore reinstated my account after the incident transpired! I, therefore, do not know what happened to the money or who even app**** for it. Note that all this even happened in a different province as well.
MDB
Mbalentle Da'Jesus Busakwe's update28 Apr 2021, 11:12
Reviewer Update
For a thousand times now, that bank account is in my name yes. However, the very same account was flagged and closed by Capitec Bank because I had reported to them I had lost that bank card as well. They did close the account and they confirmed that the transactions were ********** and therefore reinstated my account after the incident transpired! I, therefore, do not know what happened to the money or who even app**** for it. Note that all this even happened in a different province as well.
Wonga's replyOfficial
28 Apr 2021, 11:23Hi Mbalentle,
Our ***** team requires a letter from Capitec Bank
confirming that the account was flagged and closed
due to ********** activity on that account.
Once we receive the letter from Capitec Bank confirming
the above, then we will further investigate and escalate
your account to higher Management.
Kind Regards
The Wonga Team.
Our ***** team requires a letter from Capitec Bank
confirming that the account was flagged and closed
due to ********** activity on that account.
Once we receive the letter from Capitec Bank confirming
the above, then we will further investigate and escalate
your account to higher Management.
Kind Regards
The Wonga Team.
Wonga's reply28 Apr 2021, 11:23
Official
Hi Mbalentle,
Our ***** team requires a letter from Capitec Bank
confirming that the account was flagged and closed
due to ********** activity on that account.
Once we receive the letter from Capitec Bank confirming
the above, then we will further investigate and escalate
your account to higher Management.
Kind Regards
The Wonga Team.
Our ***** team requires a letter from Capitec Bank
confirming that the account was flagged and closed
due to ********** activity on that account.
Once we receive the letter from Capitec Bank confirming
the above, then we will further investigate and escalate
your account to higher Management.
Kind Regards
The Wonga Team.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
28 Apr 2021, 11:34I have sent a request to the bank to issue something in writing for me. How long will the further investigation and the escalation take? I have waited for a long time before you guys responded, you only checked my statement because I called in and that is not fair. For all the working days that you asked me to wait, what was being done if I'll have to be told now that I must get this document and that there will be further investigation where no one is willing to even update me as the complainant about the progress of your investigation
MDB
Mbalentle Da'Jesus Busakwe's update28 Apr 2021, 11:34
Reviewer Update
I have sent a request to the bank to issue something in writing for me. How long will the further investigation and the escalation take? I have waited for a long time before you guys responded, you only checked my statement because I called in and that is not fair. For all the working days that you asked me to wait, what was being done if I'll have to be told now that I must get this document and that there will be further investigation where no one is willing to even update me as the complainant about the progress of your investigation
Wonga's replyOfficial
28 Apr 2021, 11:58Hi Mbalentle,
The bank statement we only received
on the 07 April 2021.
As soon as we receive all the required documentation
that will help to conclude our investigation, will we be able
to feed back to you.
Our ***** to cannot update you if they do not have
everything that will help with the investigation process.
As soon as we receive the letter from Capitec bank,
will we update you on the progress of the investigation.
Thank you for your patience.
The Wonga Team.
The bank statement we only received
on the 07 April 2021.
As soon as we receive all the required documentation
that will help to conclude our investigation, will we be able
to feed back to you.
Our ***** to cannot update you if they do not have
everything that will help with the investigation process.
As soon as we receive the letter from Capitec bank,
will we update you on the progress of the investigation.
Thank you for your patience.
The Wonga Team.
Wonga's reply28 Apr 2021, 11:58
Official
Hi Mbalentle,
The bank statement we only received
on the 07 April 2021.
As soon as we receive all the required documentation
that will help to conclude our investigation, will we be able
to feed back to you.
Our ***** to cannot update you if they do not have
everything that will help with the investigation process.
As soon as we receive the letter from Capitec bank,
will we update you on the progress of the investigation.
Thank you for your patience.
The Wonga Team.
The bank statement we only received
on the 07 April 2021.
As soon as we receive all the required documentation
that will help to conclude our investigation, will we be able
to feed back to you.
Our ***** to cannot update you if they do not have
everything that will help with the investigation process.
As soon as we receive the letter from Capitec bank,
will we update you on the progress of the investigation.
Thank you for your patience.
The Wonga Team.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
29 Apr 2021, 14:39The letter was sent to *** please confirm receipt.
MDB
Mbalentle Da'Jesus Busakwe's update29 Apr 2021, 14:39
Reviewer Update
The letter was sent to *** please confirm receipt.
Wonga's replyOfficial
29 Apr 2021, 16:57Hi Mbalentle,
Please confirm what email address was used to send the
documents from?
Once we receive the document, will we immediately escalate to
our Froud team and confirm what our findings are.
Kind Regards
The Wonga Team.
Please confirm what email address was used to send the
documents from?
Once we receive the document, will we immediately escalate to
our Froud team and confirm what our findings are.
Kind Regards
The Wonga Team.
Wonga's reply29 Apr 2021, 16:57
Official
Hi Mbalentle,
Please confirm what email address was used to send the
documents from?
Once we receive the document, will we immediately escalate to
our Froud team and confirm what our findings are.
Kind Regards
The Wonga Team.
Please confirm what email address was used to send the
documents from?
Once we receive the document, will we immediately escalate to
our Froud team and confirm what our findings are.
Kind Regards
The Wonga Team.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
03 May 2021, 13:30Good day
Please confirm receipt of the email you guys requested and what should happen thereafter, please!
Please confirm receipt of the email you guys requested and what should happen thereafter, please!
MDB
Mbalentle Da'Jesus Busakwe's update03 May 2021, 13:30
Reviewer Update
Good day
Please confirm receipt of the email you guys requested and what should happen thereafter, please!
Please confirm receipt of the email you guys requested and what should happen thereafter, please!
Wonga's replyOfficial
03 May 2021, 14:11Hi Mbalentle,
We can can confirm that the Capitec letter we
have received and attached to your
Wonga account.
Your account is currently being investigated by our *****
Team and they will be liaising with you directly.
Thank you for your patience.
The Wonga Team.
We can can confirm that the Capitec letter we
have received and attached to your
Wonga account.
Your account is currently being investigated by our *****
Team and they will be liaising with you directly.
Thank you for your patience.
The Wonga Team.
Wonga's reply03 May 2021, 14:11
Official
Hi Mbalentle,
We can can confirm that the Capitec letter we
have received and attached to your
Wonga account.
Your account is currently being investigated by our *****
Team and they will be liaising with you directly.
Thank you for your patience.
The Wonga Team.
We can can confirm that the Capitec letter we
have received and attached to your
Wonga account.
Your account is currently being investigated by our *****
Team and they will be liaising with you directly.
Thank you for your patience.
The Wonga Team.
MDB
Mbalentle Da'Jesus Busakwe's updateReviewer Update
03 May 2021, 14:14Thank you.
What's the turnaround time for this process as I've waited over a month already after liaising with you regarding this matter?
What's the turnaround time for this process as I've waited over a month already after liaising with you regarding this matter?
MDB
Mbalentle Da'Jesus Busakwe's update03 May 2021, 14:14
Reviewer Update
Thank you.
What's the turnaround time for this process as I've waited over a month already after liaising with you regarding this matter?
What's the turnaround time for this process as I've waited over a month already after liaising with you regarding this matter?
Wonga's replyOfficial
03 May 2021, 14:25Hi Mbalentle,
Your details have been escalated to Head Office.
Unfortunately, we do not have a turn around time,
as our ***** Team will liaise directly with you.
Kind Regards
The Wonga Team.
Your details have been escalated to Head Office.
Unfortunately, we do not have a turn around time,
as our ***** Team will liaise directly with you.
Kind Regards
The Wonga Team.
Wonga's reply03 May 2021, 14:25
Official
Hi Mbalentle,
Your details have been escalated to Head Office.
Unfortunately, we do not have a turn around time,
as our ***** Team will liaise directly with you.
Kind Regards
The Wonga Team.
Your details have been escalated to Head Office.
Unfortunately, we do not have a turn around time,
as our ***** Team will liaise directly with you.
Kind Regards
The Wonga Team.