J
Jamie-lee
1 reviews | Active since Jul 2023
09 Jun 2026, 16:19
Paid up loan yet no update on system
Hi Wonga
Can you please update your system as it still shows that my loan is not paid. It has been a week and the loan still isn’t updated as per request via email.
This is very frustrating as i paid the loan in full on the 2nd of June 2026.
Loan - ***
Please find the pop attached to the email I sent.
I hope this gets rectified as soon as possible.
Thank you
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
09 Jun 2026, 16:44Hi Jamie-Lee,
We have looked into your account and can see that you recently settled your loan. Given this scenario the information below applies to your case:
As a responsible lender when you app**** for the loan, we ran a credit check with TransUnion – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we
will alert TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within thirty working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report
is then circulated by the CPA to the remaining Credit Bureaus.
If the thirty-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order
to request for the profile to be updated
Regards
Wonga Team
We have looked into your account and can see that you recently settled your loan. Given this scenario the information below applies to your case:
As a responsible lender when you app**** for the loan, we ran a credit check with TransUnion – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we
will alert TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within thirty working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report
is then circulated by the CPA to the remaining Credit Bureaus.
If the thirty-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order
to request for the profile to be updated
Regards
Wonga Team
Wonga's reply09 Jun 2026, 16:44
Official
Hi Jamie-Lee,
We have looked into your account and can see that you recently settled your loan. Given this scenario the information below applies to your case:
As a responsible lender when you app**** for the loan, we ran a credit check with TransUnion – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we
will alert TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within thirty working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report
is then circulated by the CPA to the remaining Credit Bureaus.
If the thirty-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order
to request for the profile to be updated
Regards
Wonga Team
We have looked into your account and can see that you recently settled your loan. Given this scenario the information below applies to your case:
As a responsible lender when you app**** for the loan, we ran a credit check with TransUnion – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we
will alert TransUnion to update your credit record with this information.
We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within thirty working days of you repaying your loan.
In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report
is then circulated by the CPA to the remaining Credit Bureaus.
If the thirty-day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order
to request for the profile to be updated
Regards
Wonga Team
Wonga's replyOfficial
10 Jun 2026, 10:37Hi Jamie-Lee,
Thank you for bringing this to our attention.
We have already engaged with Blake regarding the settlement of your loan. Could you please let us know if they are still contacting you regarding this matter?
At this stage, the credit bureaus can take up to thirty days to update their records. Should the information still not be updated after this period, please send us a copy of your full credit report to our customer-care email address, and we will investigate the matter further on your behalf.
We understand how important it is for your credit profile to accurately reflect your account status, and we appreciate your patience while the update process is completed.
Kind regards,
Wonga Team
Thank you for bringing this to our attention.
We have already engaged with Blake regarding the settlement of your loan. Could you please let us know if they are still contacting you regarding this matter?
At this stage, the credit bureaus can take up to thirty days to update their records. Should the information still not be updated after this period, please send us a copy of your full credit report to our customer-care email address, and we will investigate the matter further on your behalf.
We understand how important it is for your credit profile to accurately reflect your account status, and we appreciate your patience while the update process is completed.
Kind regards,
Wonga Team
Wonga's reply10 Jun 2026, 10:37
Official
Hi Jamie-Lee,
Thank you for bringing this to our attention.
We have already engaged with Blake regarding the settlement of your loan. Could you please let us know if they are still contacting you regarding this matter?
At this stage, the credit bureaus can take up to thirty days to update their records. Should the information still not be updated after this period, please send us a copy of your full credit report to our customer-care email address, and we will investigate the matter further on your behalf.
We understand how important it is for your credit profile to accurately reflect your account status, and we appreciate your patience while the update process is completed.
Kind regards,
Wonga Team
Thank you for bringing this to our attention.
We have already engaged with Blake regarding the settlement of your loan. Could you please let us know if they are still contacting you regarding this matter?
At this stage, the credit bureaus can take up to thirty days to update their records. Should the information still not be updated after this period, please send us a copy of your full credit report to our customer-care email address, and we will investigate the matter further on your behalf.
We understand how important it is for your credit profile to accurately reflect your account status, and we appreciate your patience while the update process is completed.
Kind regards,
Wonga Team
Wonga's replyOfficial
10 Jun 2026, 12:40Hi Jamie-Lee,
That's good to hear.
Let us give it thirty days for the update to happen.
Regards
Wonga
That's good to hear.
Let us give it thirty days for the update to happen.
Regards
Wonga
Wonga's reply10 Jun 2026, 12:40
Official
Hi Jamie-Lee,
That's good to hear.
Let us give it thirty days for the update to happen.
Regards
Wonga
That's good to hear.
Let us give it thirty days for the update to happen.
Regards
Wonga