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Sloane S

1 reviews | Active since Aug 2025

15 Aug 2025, 14:08

Paid up Loan reflecting on my credit score as unpaid

PLEASE ASSIST

I had a loan with you guys more than a year ago. I tried to take out a homeloan that has been declined as it says on my credit report i owe you R100. Wonga said they will rectify this with Transunion. They said it will take up to 30 days... this was in August 2024 ITS BEEN A YEAR??

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Replies (3)
Wonga
Wonga's reply15 Aug 2025, 14:47
Official
Hi Sloane,

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused. 

Please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated
 
 Please keep in mind that Clearscore is not considered as a reliable credit report.

We will send a request to the bureau to update any incorrect information reflecting on your profile 

Kind Regards 
The Wonga Team 


SS
Sloane S's update15 Aug 2025, 15:31
Reviewer Update
Where Can I send it to?
I am not talking about a generic clearscore report, this is on ITC & Blocking me to purchase a house at this moment

Please dont give me the Generic customer care email address where I can send it as there wonga take weeks to respond! I want this sorted ASAP

I actually want a contact number to Wonga where I can speak to a real person as your customer careline goes in loops referring you back to your website
Wonga
Wonga's reply18 Aug 2025, 13:53
Official
Hi Sloane,

Please refer to our response sent to your registered email address by the Customer Care Team regarding your enquiry.

Thanks,
The Wonga Team