BM
Bereng M
1 reviews | Active since Aug 2019
02 Aug 2019, 11:40
Paid up loan
I took a payday loan with wonga last month and the repayment was collected from my account on 30/07/2019, but I'm still owing them according to the statement on my account. I emailed them a copy of the bank statement reflecting the debit, but nothing changed, I tried calling them with no luck.
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Replies (4)0
Replies (4)
Wonga's replyOfficial
02 Aug 2019, 13:38Hi Bereng,
We're sorry to hear that your payment does not reflect on our system, even though it has been debited from your bank account.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this matter.
Thank You
The Wonga Team
We're sorry to hear that your payment does not reflect on our system, even though it has been debited from your bank account.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this matter.
Thank You
The Wonga Team
Wonga's reply02 Aug 2019, 13:38
Official
Hi Bereng,
We're sorry to hear that your payment does not reflect on our system, even though it has been debited from your bank account.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this matter.
Thank You
The Wonga Team
We're sorry to hear that your payment does not reflect on our system, even though it has been debited from your bank account.
Sonja from our Customer Resolutions team will contact you immediately so we can investigate this matter.
Thank You
The Wonga Team
Wonga's replyOfficial
02 Aug 2019, 13:39Please send us a private message with your mobile number so we can contact you immediately.
Wonga's reply02 Aug 2019, 13:39
Official
Please send us a private message with your mobile number so we can contact you immediately.
BM
Bereng M's updateReviewer Update
02 Aug 2019, 14:14Thank you for the explanation, now fully understood
BM
Bereng M's update02 Aug 2019, 14:14
Reviewer Update
Thank you for the explanation, now fully understood
Wonga's replyOfficial
02 Aug 2019, 14:16Please let us know if you require further assistance.
Wonga's reply02 Aug 2019, 14:16
Official
Please let us know if you require further assistance.