SN
Sharnay N

1 reviews | Active since Sept 2015

01 Oct 2020, 13:12

Paid up letter- unable to reach Wonga

I have been called Wonga *** numerous times there is no answer. i have also sent two emails with no repsonse to my request. first email was sent on Tuesday.

may i kndly request my paid up letter. i need it as matter of urgency to get my credit report updated

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Replies (3)
Wonga
Wonga's reply02 Oct 2020, 08:23
Official
Hi Sharnay,

We're so sorry for any inconvenience caused.

Our contact center is experiencing very high volumes and your email will 

be attended to shortly.

Please send us a private message with your ID number, 

to request a paid up letter from our finance team.

Thank you for your patience.

The Wonga Team.
Wonga
Wonga's reply02 Oct 2020, 11:19
Official
Hi Sharnay,

We have emailed you a closed loan letter as confirmation of the loan

that was closed.

We have emailed the letter to your registered email address.

Kind Regards 

The Wonga Team.
SN
Sharnay N's update02 Oct 2020, 11:28
Reviewer Update
thank you