mM
mbalenhle M
1 reviews | Active since Mar 2014
20 May 2026, 09:52
PAID UP LETTER DELAY SINCE 2021
i am so disappointed and frustrated with Wonga I have been trying to get my paid-up letter since 2021 I have called and email everyday this month with no luck, they say they will email it and never do. I have sent emails to them since 2021 till to date nothing and this is affecting my credit score as I need the letter. Can someone please assist me or give me a call as I am now going to open a case with consumer Act as this very unnecessary
Helpful (0)
Replies (6)0
Replies (6)
Wonga's replyOfficial
20 May 2026, 11:18Hi Mbalenhle,
We would like to sincerely apologise for the inconvenience and frustration caused by this delay.
Following our investigation into your account, we noted that the loans were written off. As a result, we will need to engage with our partners to request the paid-up letter on your behalf.
Please be assured that we are treating this matter with urgency and will provide feedback as soon as we receive the required documentation.
Could you also kindly confirm whether you still have access to the email address linked to your Wonga account? This is the email address we intend to use to send the documents once received.
We appreciate your patience and understanding while we work to resolve this matter.
Regards,
Wonga Team
We would like to sincerely apologise for the inconvenience and frustration caused by this delay.
Following our investigation into your account, we noted that the loans were written off. As a result, we will need to engage with our partners to request the paid-up letter on your behalf.
Please be assured that we are treating this matter with urgency and will provide feedback as soon as we receive the required documentation.
Could you also kindly confirm whether you still have access to the email address linked to your Wonga account? This is the email address we intend to use to send the documents once received.
We appreciate your patience and understanding while we work to resolve this matter.
Regards,
Wonga Team
Wonga's reply20 May 2026, 11:18
Official
Hi Mbalenhle,
We would like to sincerely apologise for the inconvenience and frustration caused by this delay.
Following our investigation into your account, we noted that the loans were written off. As a result, we will need to engage with our partners to request the paid-up letter on your behalf.
Please be assured that we are treating this matter with urgency and will provide feedback as soon as we receive the required documentation.
Could you also kindly confirm whether you still have access to the email address linked to your Wonga account? This is the email address we intend to use to send the documents once received.
We appreciate your patience and understanding while we work to resolve this matter.
Regards,
Wonga Team
We would like to sincerely apologise for the inconvenience and frustration caused by this delay.
Following our investigation into your account, we noted that the loans were written off. As a result, we will need to engage with our partners to request the paid-up letter on your behalf.
Please be assured that we are treating this matter with urgency and will provide feedback as soon as we receive the required documentation.
Could you also kindly confirm whether you still have access to the email address linked to your Wonga account? This is the email address we intend to use to send the documents once received.
We appreciate your patience and understanding while we work to resolve this matter.
Regards,
Wonga Team
mM
mbalenhle M's updateReviewer Update
20 May 2026, 11:26Good day,
Thanks for the response, yes email address is still the same as the one linked to my account kindly send me the clearance letters/ prescription as that's what i require
Thanks for the response, yes email address is still the same as the one linked to my account kindly send me the clearance letters/ prescription as that's what i require
mM
mbalenhle M's update20 May 2026, 11:26
Reviewer Update
Good day,
Thanks for the response, yes email address is still the same as the one linked to my account kindly send me the clearance letters/ prescription as that's what i require
Thanks for the response, yes email address is still the same as the one linked to my account kindly send me the clearance letters/ prescription as that's what i require
Wonga's replyOfficial
20 May 2026, 11:36Hi Mbalenhle,
Thank you for the prompt response.
We have submitted the request for the documents and will provide you with an update as soon as we receive them.
Should there be any delays, we will also keep you informed if the documents have not been received by Friday midday.
Thank you for your patience and understanding.
Regards,
Wonga
Thank you for the prompt response.
We have submitted the request for the documents and will provide you with an update as soon as we receive them.
Should there be any delays, we will also keep you informed if the documents have not been received by Friday midday.
Thank you for your patience and understanding.
Regards,
Wonga
Wonga's reply20 May 2026, 11:36
Official
Hi Mbalenhle,
Thank you for the prompt response.
We have submitted the request for the documents and will provide you with an update as soon as we receive them.
Should there be any delays, we will also keep you informed if the documents have not been received by Friday midday.
Thank you for your patience and understanding.
Regards,
Wonga
Thank you for the prompt response.
We have submitted the request for the documents and will provide you with an update as soon as we receive them.
Should there be any delays, we will also keep you informed if the documents have not been received by Friday midday.
Thank you for your patience and understanding.
Regards,
Wonga
Wonga's replyOfficial
20 May 2026, 14:17Hi Mbalenhle,
We can confirm that your query has now been resolved. Kindly check your email for the requested documents.
We sincerely apologise for any inconvenience caused and appreciate your patience throughout the process.
Regards,
Wonga Team
We can confirm that your query has now been resolved. Kindly check your email for the requested documents.
We sincerely apologise for any inconvenience caused and appreciate your patience throughout the process.
Regards,
Wonga Team
Wonga's reply20 May 2026, 14:17
Official
Hi Mbalenhle,
We can confirm that your query has now been resolved. Kindly check your email for the requested documents.
We sincerely apologise for any inconvenience caused and appreciate your patience throughout the process.
Regards,
Wonga Team
We can confirm that your query has now been resolved. Kindly check your email for the requested documents.
We sincerely apologise for any inconvenience caused and appreciate your patience throughout the process.
Regards,
Wonga Team
mM
mbalenhle M's updateReviewer Update
20 May 2026, 14:24Thank you for your help, letters well received
mM
mbalenhle M's update20 May 2026, 14:24
Reviewer Update
Thank you for your help, letters well received
Wonga's replyOfficial
20 May 2026, 14:41You are welcome Mbalenhle,
Tell your friends about us 😁
Tell your friends about us 😁
Wonga's reply20 May 2026, 14:41
Official
You are welcome Mbalenhle,
Tell your friends about us 😁
Tell your friends about us 😁