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EM
Evans M

1 reviews | Active since Jun 2021

04 Jun 2021, 12:26

Paid up letter

I finally managed to settled my outstanding account with this service provider, however i am now struggling to get a paid up letter from them.

The customer service is the worst ever, they keep cutting my calls, i am being told that i cant speak to the agent who (Shahin) is handling my query because he was on lunch for 3 hours.

0
Replies (3)
Wonga
Wonga's reply04 Jun 2021, 13:05
Official
Hi Mankala, 

We humbly apologize for any inconvenience caused.

We have investigated what transpired on your Wonga account and can confirm 

it was escalated to our debt collections agency and have requested 

them to email you a paid up letter.

Due to you applying for a pay day loan in 2017 and it being managed by our 

debt collections agency, they have to confirm if your loan is settled and 

issue you with a paid up letter.

We have marked your request as urgent and can assure you that your request 

will be actioned.

Thank you for your patience.

The Wonga Team.










EM
Evans M's update11 Jun 2021, 08:25
Reviewer Update
This matter has since been resolved, Sonja from Wonga managed to sort out my issue within two from getting it.

Thanks Sonja, i really appreciate your prompt assistance and the manner in which you handled yourself throughout the whole process. Very professional lady!!!
Wonga
Wonga's reply11 Jun 2021, 08:51
Official
Hi Mankala, 

We appreciate the positive feedback. 

We will convey the message to Sonja. 

We are thrilled that she could be of service to you. 

We hope you have a great day further.

The Wonga Team.