SK
Samo K

1 reviews | Active since Oct 2019

21 Oct 2019, 15:14

Paid up letter/ Clearance letter

I have been sent from pillar to post, just to receive a paid up letter. Paid my account on the 04th, still today the info has not been updated. What must one do to receive a paid up letter and for the info to be updated on credit bereaus?? As for customer care, pathetic! Arrogant!

0
Replies (2)
Wonga
Wonga's reply22 Oct 2019, 07:59
Official
Hi Samo,

We're sorry to hear that you have not received a paid up letter after you've settled your loan.

Please provide us with your ID and contact number so we can contact you and investigate this matter.

Thank You
The Wonga Team
Wonga
Wonga's reply23 Oct 2019, 08:23
Official
Hi Samo,

We have still not received your details.

Your complaint resolution is important to us.

Kindly send us a private message with your ID and contact number so we can contact you and investigate this matter.

Thank You
The Wonga Team