KW
Khalib W
1 reviews | Active since Mar 2021
29 Mar 2021, 12:20
Paid up letter
Good day,
I am still awaiting a response from Wonga after 48 hours, I need a paid up letter urgently.
You did not honour your promise to respond within 48 hours, as someone that works in online customer service I am appalled that it would take this long for you to respond with a paid up letter.
Wonga should really get their ducks in a row, people should not have to be chasing this up, I suggest you make some changes by emailing the clients paid up letter immediately once the loan has been paid off, please feed that back to the relevant department.
I await you timeous response.
Regards,
K Cook
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
29 Mar 2021, 12:58Hi Khalib,
We're so sorry for any inconvenience caused.
We can assure you that we will investigate why you were not contacted
as promised and will take it up internally.
We can confirm that we have emailed you a paid up letter and can confirm
that your Wonga account has updated.
Thank you for your patience.
The Wonga Team.
We're so sorry for any inconvenience caused.
We can assure you that we will investigate why you were not contacted
as promised and will take it up internally.
We can confirm that we have emailed you a paid up letter and can confirm
that your Wonga account has updated.
Thank you for your patience.
The Wonga Team.
Wonga's reply29 Mar 2021, 12:58
Official
Hi Khalib,
We're so sorry for any inconvenience caused.
We can assure you that we will investigate why you were not contacted
as promised and will take it up internally.
We can confirm that we have emailed you a paid up letter and can confirm
that your Wonga account has updated.
Thank you for your patience.
The Wonga Team.
We're so sorry for any inconvenience caused.
We can assure you that we will investigate why you were not contacted
as promised and will take it up internally.
We can confirm that we have emailed you a paid up letter and can confirm
that your Wonga account has updated.
Thank you for your patience.
The Wonga Team.
KW
Khalib W's updateReviewer Update
31 Mar 2021, 16:41Thank you Wonga for responding, but I require a signed and stamped letter as requested by my bank.
Kindly forward that to my email address, please and thank you.
Kindly forward that to my email address, please and thank you.
KW
Khalib W's update31 Mar 2021, 16:41
Reviewer Update
Thank you Wonga for responding, but I require a signed and stamped letter as requested by my bank.
Kindly forward that to my email address, please and thank you.
Kindly forward that to my email address, please and thank you.
Wonga's replyOfficial
01 Apr 2021, 09:10Hi Khalib,
The paid up letter is a standardized letter signed off
by our Legal team.
Due to the legalities we have in place the paid up letter
cannot be amended at all.
We're so sorry for any inconvenience caused but this is
the letter we issue to all our customers that has
paid up and settled their loan at Wonga.
Kind Regards
the Wonga Team.
The paid up letter is a standardized letter signed off
by our Legal team.
Due to the legalities we have in place the paid up letter
cannot be amended at all.
We're so sorry for any inconvenience caused but this is
the letter we issue to all our customers that has
paid up and settled their loan at Wonga.
Kind Regards
the Wonga Team.
Wonga's reply01 Apr 2021, 09:10
Official
Hi Khalib,
The paid up letter is a standardized letter signed off
by our Legal team.
Due to the legalities we have in place the paid up letter
cannot be amended at all.
We're so sorry for any inconvenience caused but this is
the letter we issue to all our customers that has
paid up and settled their loan at Wonga.
Kind Regards
the Wonga Team.
The paid up letter is a standardized letter signed off
by our Legal team.
Due to the legalities we have in place the paid up letter
cannot be amended at all.
We're so sorry for any inconvenience caused but this is
the letter we issue to all our customers that has
paid up and settled their loan at Wonga.
Kind Regards
the Wonga Team.