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Julian A

1 reviews | Active since Mar 2009

14 May 2021, 14:22

Paid up letter

I paid up my account two years ago and are still struggling to get a paid up letter from Wonga. Please could you provide me with the same as a matter of urgency

0
Replies (3)
Wonga
Wonga's reply14 May 2021, 14:46
Official
Hi Julian,

We're so sorry for any inconvenience caused.

We have investigated what transpired on your account and 

can confirm that due to your account being flagged that you are currently

under debt review we cannot assist you.

Wonga abides by the rules and regulations set out by the NCA 

that states if you are under debt review, we can only assist your debt 

councilor and cannot liaise with you at all.

If you are no longer under debt review we require a 17.W or a 

clearance certificate stating you are no longer under debt review.

We have escalated your details to HTN attorneys that deals with all 

Wonga's debt review clients and we have requested that they 

contact your debt councilor directly.

Thank you for your patience.

The Wonga Team.
JA
Julian A's update14 May 2021, 15:13
Reviewer Update
I have just spoken to a lady by the name of Tracey from HTN attorneys who advised that the account was handed over to them for collection with a zero balance. Please Wonga I don't owe you anything, just email me the settlement letter
Wonga
Wonga's reply14 May 2021, 15:19
Official
Hi Julian, 

Please be advised that by Law, HTN will liaise directly 

with your debt councilor.

If your loan has been repaid and you balance has updated,

will HTN issue you with the required documentation.

HTN will be in contact with your councilor.

Thanks you.

The Wonga Team.