MJ
Megan J
1 reviews | Active since Jul 2021
07 Jul 2021, 12:50
Paid up letter
Hi I paid my outstanding account with wonga, sent the proof of payment, phoned multiple times just to confirm payment was received with no reply agents still telling me no payment has been made it has been days now with no service all I want is to confirm the account is settled and a paid up letter is this so hard just to do your job, you received payment and the proof of payment with multiple emails with no replies and the call center just does not answer your calls and no relies back to emails.
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Wonga's replyOfficial
07 Jul 2021, 15:23Hi Megan,
We humbly apologize for any inconvenience caused.
We have investigated what transpired on your account and can confirm
that your proof of payment was sent from a different email address and
not your registered email address.
We can confirm that due to the length of time your account was overdue, it was
ceded and handed over to Norman Bisset & Associates.
The payment and settlement amount was paid to Norman Bisset & Associates and not Wonga.
Norman Bisset & Associates has to update your ITC profile and issue you with a
paid up letter as your account is no longer with Wonga.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have investigated what transpired on your account and can confirm
that your proof of payment was sent from a different email address and
not your registered email address.
We can confirm that due to the length of time your account was overdue, it was
ceded and handed over to Norman Bisset & Associates.
The payment and settlement amount was paid to Norman Bisset & Associates and not Wonga.
Norman Bisset & Associates has to update your ITC profile and issue you with a
paid up letter as your account is no longer with Wonga.
Thank you for your patience.
The Wonga Team.
Wonga's reply07 Jul 2021, 15:23
Official
Hi Megan,
We humbly apologize for any inconvenience caused.
We have investigated what transpired on your account and can confirm
that your proof of payment was sent from a different email address and
not your registered email address.
We can confirm that due to the length of time your account was overdue, it was
ceded and handed over to Norman Bisset & Associates.
The payment and settlement amount was paid to Norman Bisset & Associates and not Wonga.
Norman Bisset & Associates has to update your ITC profile and issue you with a
paid up letter as your account is no longer with Wonga.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We have investigated what transpired on your account and can confirm
that your proof of payment was sent from a different email address and
not your registered email address.
We can confirm that due to the length of time your account was overdue, it was
ceded and handed over to Norman Bisset & Associates.
The payment and settlement amount was paid to Norman Bisset & Associates and not Wonga.
Norman Bisset & Associates has to update your ITC profile and issue you with a
paid up letter as your account is no longer with Wonga.
Thank you for your patience.
The Wonga Team.