MJ
Megan J
1 reviews | Active since Jul 2021
02 Aug 2021, 11:25
Paid up letter
I had an outstanding account with wonga the full settlement has been paid in full over a month ago after repeated daily phone calls and emails to wonga and vvm debt collectors just to get a paid up letter I am still waiting to get this resolved this is absolutely disgusting the call center agents are all rude and every time I phone for assistance I get told they will call me back with no call back to phone the next and next day again with the same excuse
Helpful (0)
Replies (7)0
Replies (7)
Wonga's replyOfficial
02 Aug 2021, 11:37Hi Megan,
We once again apologize for any inconvenience caused.
Upon investigation we can confirm that on the 07th of July you lodged a Hello Peter complaint,
We advised you that that due to the length of time your account was overdue, it was
ceded and handed over to Norman Bisset & Associates.
The payment and settlement amount was paid to Norman Bisset & Associates and not Wonga.
Norman Bisset & Associates will update your ITC profile and issue you with a
paid up letter as your account is no longer with Wonga.
Thank you for your patience.
The Wonga Team.
We once again apologize for any inconvenience caused.
Upon investigation we can confirm that on the 07th of July you lodged a Hello Peter complaint,
We advised you that that due to the length of time your account was overdue, it was
ceded and handed over to Norman Bisset & Associates.
The payment and settlement amount was paid to Norman Bisset & Associates and not Wonga.
Norman Bisset & Associates will update your ITC profile and issue you with a
paid up letter as your account is no longer with Wonga.
Thank you for your patience.
The Wonga Team.
Wonga's reply02 Aug 2021, 11:37
Official
Hi Megan,
We once again apologize for any inconvenience caused.
Upon investigation we can confirm that on the 07th of July you lodged a Hello Peter complaint,
We advised you that that due to the length of time your account was overdue, it was
ceded and handed over to Norman Bisset & Associates.
The payment and settlement amount was paid to Norman Bisset & Associates and not Wonga.
Norman Bisset & Associates will update your ITC profile and issue you with a
paid up letter as your account is no longer with Wonga.
Thank you for your patience.
The Wonga Team.
We once again apologize for any inconvenience caused.
Upon investigation we can confirm that on the 07th of July you lodged a Hello Peter complaint,
We advised you that that due to the length of time your account was overdue, it was
ceded and handed over to Norman Bisset & Associates.
The payment and settlement amount was paid to Norman Bisset & Associates and not Wonga.
Norman Bisset & Associates will update your ITC profile and issue you with a
paid up letter as your account is no longer with Wonga.
Thank you for your patience.
The Wonga Team.
MJ
Megan J's updateReviewer Update
02 Aug 2021, 11:47This is unacceptable I have also contacted Norman and bissts they keep telling me the account is with vvm I keep calling them every day as well with no assistance surely by now they have settled the account all I am asking for is a paid up letter why is this so hard to get resolved all I keep getting told is phone these people only to be told they will phone back or they can't assist me this is ridiculous
MJ
Megan J's update02 Aug 2021, 11:47
Reviewer Update
This is unacceptable I have also contacted Norman and bissts they keep telling me the account is with vvm I keep calling them every day as well with no assistance surely by now they have settled the account all I am asking for is a paid up letter why is this so hard to get resolved all I keep getting told is phone these people only to be told they will phone back or they can't assist me this is ridiculous
Wonga's replyOfficial
02 Aug 2021, 12:08Hi Megan,
We fully agree that this is unacceptable that you are not being assisted.
We have now escalated your account to our internal Collections team and requested
that Norman Bisset & Associates emails you a paid up letter should the loan be settled.
We can assure you that we will be in contact with you as soon as your request has been
actioned and have marked your request as urgent.
Thank you for your patience.
The Wonga Team.
We fully agree that this is unacceptable that you are not being assisted.
We have now escalated your account to our internal Collections team and requested
that Norman Bisset & Associates emails you a paid up letter should the loan be settled.
We can assure you that we will be in contact with you as soon as your request has been
actioned and have marked your request as urgent.
Thank you for your patience.
The Wonga Team.
Wonga's reply02 Aug 2021, 12:08
Official
Hi Megan,
We fully agree that this is unacceptable that you are not being assisted.
We have now escalated your account to our internal Collections team and requested
that Norman Bisset & Associates emails you a paid up letter should the loan be settled.
We can assure you that we will be in contact with you as soon as your request has been
actioned and have marked your request as urgent.
Thank you for your patience.
The Wonga Team.
We fully agree that this is unacceptable that you are not being assisted.
We have now escalated your account to our internal Collections team and requested
that Norman Bisset & Associates emails you a paid up letter should the loan be settled.
We can assure you that we will be in contact with you as soon as your request has been
actioned and have marked your request as urgent.
Thank you for your patience.
The Wonga Team.
MJ
Megan J's updateReviewer Update
02 Aug 2021, 13:45Every day I call them and they keep telling me the account is not with them and it is not on there system how long is this going to take I can't afford to wait another month to hear I might be assisted or somebody will call me and for nothing to happen
MJ
Megan J's update02 Aug 2021, 13:45
Reviewer Update
Every day I call them and they keep telling me the account is not with them and it is not on there system how long is this going to take I can't afford to wait another month to hear I might be assisted or somebody will call me and for nothing to happen
Wonga's replyOfficial
02 Aug 2021, 14:08Hi Megan,
You can rest assure that we have escalated your details to the relevant department
to action your request.
We will feed back to you as soon as your request has been concluded.
Kind Regards
The Wonga Team.
You can rest assure that we have escalated your details to the relevant department
to action your request.
We will feed back to you as soon as your request has been concluded.
Kind Regards
The Wonga Team.
Wonga's reply02 Aug 2021, 14:08
Official
Hi Megan,
You can rest assure that we have escalated your details to the relevant department
to action your request.
We will feed back to you as soon as your request has been concluded.
Kind Regards
The Wonga Team.
You can rest assure that we have escalated your details to the relevant department
to action your request.
We will feed back to you as soon as your request has been concluded.
Kind Regards
The Wonga Team.
MJ
Megan J's updateReviewer Update
03 Aug 2021, 15:27Yet another day has gone by and no feed back I have made multiple phone calls today to Norman bisset & associates they still have no knowledge of this account and are unable to assist vvm who the payment was made to is also not willing to assist and all communications to wonga have been unsuccessful I will be lodging a complaint at the consumers protection act as this issue is not getting resolved
MJ
Megan J's update03 Aug 2021, 15:27
Reviewer Update
Yet another day has gone by and no feed back I have made multiple phone calls today to Norman bisset & associates they still have no knowledge of this account and are unable to assist vvm who the payment was made to is also not willing to assist and all communications to wonga have been unsuccessful I will be lodging a complaint at the consumers protection act as this issue is not getting resolved
Wonga's replyOfficial
03 Aug 2021, 17:01Hi Megan,
You are more than welcome to escalate your complaint.
As explained in all your previous posts, we have advised you that we have escalated
your account to the relevant department to action your request
Due to the length of time your account was overdue it was ceded to
Norman Bisette and Associates.
We have sent the request and we are awaiting feedback.
Kind Regards
The Wonga Team.
You are more than welcome to escalate your complaint.
As explained in all your previous posts, we have advised you that we have escalated
your account to the relevant department to action your request
Due to the length of time your account was overdue it was ceded to
Norman Bisette and Associates.
We have sent the request and we are awaiting feedback.
Kind Regards
The Wonga Team.
Wonga's reply03 Aug 2021, 17:01
Official
Hi Megan,
You are more than welcome to escalate your complaint.
As explained in all your previous posts, we have advised you that we have escalated
your account to the relevant department to action your request
Due to the length of time your account was overdue it was ceded to
Norman Bisette and Associates.
We have sent the request and we are awaiting feedback.
Kind Regards
The Wonga Team.
You are more than welcome to escalate your complaint.
As explained in all your previous posts, we have advised you that we have escalated
your account to the relevant department to action your request
Due to the length of time your account was overdue it was ceded to
Norman Bisette and Associates.
We have sent the request and we are awaiting feedback.
Kind Regards
The Wonga Team.