Overcharged

had a very disappointing experience with Wonga’s customer service. I was overcharged on my account and contacted them to have it corrected. Despite providing the details and following their complaints process, nothing has been resolved.

I’ve received either no meaningful response or generic replies that don’t address the overcharge at all. This has been extremely frustrating and time-consuming, especially given that the issue is straightforward.

I expected better accountability and customer support. At this point, I feel ignored and let down, and I would not recommend Wonga based on how this complaint has been handled.