1 reviews | Active since Sept 2016
Ordered to stop debiting my accoubt but they continue
<p>I recently went under administration and Wonga was ordered to stop debiting my account. As if it was business as usual, come payday Wonga debited my account. I stopped and reversed the debit order on Friday and on Monday they just debited my account FOR MORE MONEY, my son's school fees debit order has now gone unpaid and I have been charged a R55 by my bank because my son's school fee debit order was unpaid. Wonga have gone OUT OF THEIR WAY to break the law and *******ly take money out of my account wven when ordered by a court not to. I will be taking legal action against Wonga as they constantly have excuses and have now caused me embarrassment and stress and have continued to show no regard for financial law in South Africa. </p>
Hi Dean
We appreciate you arranging a time to chat to Carl this morning. He is the custodian of your complaint and as explained, he will ensure that we work together, to resolve the situation. He will be available on the details provided to you, until you are satisfied with the outcome.
Thank you for giving us the opportunity to turn this situation around for your. Your custom is important to us.
Kind Regards
The Wonga Team
Hi Dean
We appreciate you arranging a time to chat to Carl this morning. He is the custodian of your complaint and as explained, he will ensure that we work together, to resolve the situation. He will be available on the details provided to you, until you are satisfied with the outcome.
Thank you for giving us the opportunity to turn this situation around for your. Your custom is important to us.
Kind Regards
The Wonga Team
Hi Dean
We have been trying to contact you to update you on our findings. If you may kindly contact us or let us know which touch point to get hold of you - we would be super appreciative.
Thank you kindly
The Wonga Team
Hi Dean
We have been trying to contact you to update you on our findings. If you may kindly contact us or let us know which touch point to get hold of you - we would be super appreciative.
Thank you kindly
The Wonga Team
Hi Again Dean
We havent been able to contact you. We have confirmed that unfortunately Debtbusters did not inform us, that you have gone under Debt review which is why the debit order came off.
Candice has provided you with the next steps forward, via email. If you could kindly confirm receipt, so that we can rest assured that you are happy with the outcome of your complaint. Your sentiment is of great concern to the team.
Thank you Dean
The Wonga Team
Hi Again Dean
We havent been able to contact you. We have confirmed that unfortunately Debtbusters did not inform us, that you have gone under Debt review which is why the debit order came off.
Candice has provided you with the next steps forward, via email. If you could kindly confirm receipt, so that we can rest assured that you are happy with the outcome of your complaint. Your sentiment is of great concern to the team.
Thank you Dean
The Wonga Team