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CA
Crystal A

1 reviews | Active since Feb 2024

07 Feb 2024, 08:10

Not what I expected from them.

Last week Saturday I paid up my loan in full a week before my actual debit date,and my status or account has still not been updated. I tried emailing them and calling them with no response from them. It shows now that there's 2 days till my debit date and I'm scared that should my payment not update that it will give me a bad credit rating

0
Replies (19)
Wonga
Wonga's reply09 Feb 2024, 12:05
Official
Hi Crystal,

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

Please confirm your registered email address so we may review your account and provide feedback.

Thanks,

The Wonga Team.

Best regards,

CA
Crystal A's update12 Feb 2024, 08:32
Reviewer Update
My registered Email is ***.
I do not appreciate this delay as now my credit score is down and it was not even caused by me but rather on your side.
Wonga
Wonga's reply12 Feb 2024, 12:47
Official
Hi Crystal,

Thank you for confirming your registered email address. 

We unfortunately do not have record of the manual payment being referred to, please send us your proof of payment document so we may locate your payment and allocate it to your account.

Please send this to *** and advise once sent.

Thanks,

The Wonga Team.

Best regards,

CA
Crystal A's update12 Feb 2024, 17:05
Reviewer Update
How do send my proof of payment?..and to what email. You guys are not even responding to my emails which I sent two weeks ago.
CA
Crystal A's update12 Feb 2024, 17:08
Reviewer Update
If it's the *** then I sent it just now
CA
Crystal A's update12 Feb 2024, 17:22
Reviewer Update
My beneficiary name is ***
CA
Crystal A's update14 Feb 2024, 08:46
Reviewer Update
No response yet again.
Wonga
Wonga's reply14 Feb 2024, 09:53
Official
Hi Crystal,
 Kindly be advised that we have not received your proof of payment document. 
 
 Please resend from your registered email address as this will be linked directly to your account.
  
 Thanks
 The Wonga Team. 

Best regards,

CA
Crystal A's update14 Feb 2024, 11:32
Reviewer Update
I sent it yesterday and today to the *** email
Wonga
Wonga's reply14 Feb 2024, 14:30
Official
Hi Crystal,

 Thank you for sending your proof of payment. 
 
 According to the received proof of payment document, an incorrect reference was used. This led to your payment not being allocated directly to your loan account. For future manual payments please use your ID or account number. We have manually allocated your payment however it might take up to 24 hours for this payment to reflect on your account. Please note that an instruction has already been sent to debit your account, we unfortunately cannot cancel this instruction. If we collect successfully, please contact us for an immediate refund.
  
 Thanks
 The Wonga Team. 

Best regards,

CA
Crystal A's update15 Feb 2024, 14:37
Reviewer Update
Its been 24 hours and it's still not updated
Wonga
Wonga's reply15 Feb 2024, 14:45
Official
Hi Crystal,

We are sorry to that your payment allocation is taking longer than usual.

This has been escalated to our finance team to expedite the allocation process.

Please note that any balance on your account due to late payment allocation will be written off.

 Thanks,The Wonga Team.

Best regards,

CA
Crystal A's update15 Feb 2024, 14:47
Reviewer Update
Thank you so much
CA
Crystal A's update17 Feb 2024, 00:15
Reviewer Update
Can I please have a refund of r1304,as it just went off from my account.
CA
Crystal A's update17 Feb 2024, 07:48
Reviewer Update
?
Wonga
Wonga's reply19 Feb 2024, 15:08
Official
Hi Crystal, 
We apologize for the delayed response. 

A refund of R1,304.68 has been processed on your account, funds will reflect in your account within 24 - 48 hours. 

Thanks, 

The Wonga Team. 

Best regards,

CA
Crystal A's update30 Apr 2024, 04:49
Reviewer Update
Hi I would just like to know why wonga still didn't update my paying details.
It shows on my bank app that the debi went off but on the wonga site it still says that I owe them
CA
Crystal A's update30 Apr 2024, 18:51
Reviewer Update
My loan application got approved at 10 am today and I did the debi mandate but still no money in my account and it's currently 18:50.
CA
Crystal A's update04 Jul 2024, 16:59
Reviewer Update
got called by Blake last Friday and I had them informed that I will have them paid this coming Saturday...they called again yesterday to set up a debi check mandate,for an amount of r425 due to late payment but on my wonga account it says that the amount is only r365. Can you please tell me why Blake said that it's r425?