EB
Estelle B
1 reviews | Active since Jan 2015
27 Mar 2023, 09:26
Not walking the talk!
My husband took out a short term loan, which was to be repaid on 23/3. The deduction came off on 23/3 at 23:57. He emailed the bank statement and the POP reflecting when payment was made. On the Wonga system it's not cleared and reflecting interest. The consultant on Saturday said it will be reversed and cancelled. It's Monday and no movement except interest.
Helpful (0)
Replies (7)0
Replies (7)
Wonga's replyOfficial
27 Mar 2023, 09:58Hi Estelle,
We sincerely apologize for the inconvenience caused.
We're so sorry but cannot assist you regarding your spouses account.
We would be more than happy to confirm his details but require a power of attorney stating
you may query on your spouses account.
Alternatively, your spouse is more than welcome to contact us directly, and we will confirm the status
of his payment and what is transpiring on his Wonga account.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We're so sorry but cannot assist you regarding your spouses account.
We would be more than happy to confirm his details but require a power of attorney stating
you may query on your spouses account.
Alternatively, your spouse is more than welcome to contact us directly, and we will confirm the status
of his payment and what is transpiring on his Wonga account.
Thank you for your patience.
The Wonga Team.
Wonga's reply27 Mar 2023, 09:58
Official
Hi Estelle,
We sincerely apologize for the inconvenience caused.
We're so sorry but cannot assist you regarding your spouses account.
We would be more than happy to confirm his details but require a power of attorney stating
you may query on your spouses account.
Alternatively, your spouse is more than welcome to contact us directly, and we will confirm the status
of his payment and what is transpiring on his Wonga account.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We're so sorry but cannot assist you regarding your spouses account.
We would be more than happy to confirm his details but require a power of attorney stating
you may query on your spouses account.
Alternatively, your spouse is more than welcome to contact us directly, and we will confirm the status
of his payment and what is transpiring on his Wonga account.
Thank you for your patience.
The Wonga Team.
EB
Estelle B's updateReviewer Update
27 Mar 2023, 10:04Well let's see, incompetence is all I can say as three emails were sent, so who is not doing their work.
I don't need power of attorney. He spoke to two consultants on Saturday and they know who they are, the last one gave her own email address so that he could resend the information to Her and she said she will escalate as she acknowledge receipt thereof.
I don't need power of attorney. He spoke to two consultants on Saturday and they know who they are, the last one gave her own email address so that he could resend the information to Her and she said she will escalate as she acknowledge receipt thereof.
EB
Estelle B's update27 Mar 2023, 10:04
Reviewer Update
Well let's see, incompetence is all I can say as three emails were sent, so who is not doing their work.
I don't need power of attorney. He spoke to two consultants on Saturday and they know who they are, the last one gave her own email address so that he could resend the information to Her and she said she will escalate as she acknowledge receipt thereof.
I don't need power of attorney. He spoke to two consultants on Saturday and they know who they are, the last one gave her own email address so that he could resend the information to Her and she said she will escalate as she acknowledge receipt thereof.
Wonga's replyOfficial
27 Mar 2023, 12:58Hi Estelle,
We humbly apologize for the inconvenience caused.
Please provide us with your spouses contact details and we will contact him as soon as
possible and resolve his query.
We will review who he spoke to and check what has been notated on his Wonga account.
As soon as we receive his contact details, will we provide him with accurate feedback.
Kind regards,
The Wonga Team.
We humbly apologize for the inconvenience caused.
Please provide us with your spouses contact details and we will contact him as soon as
possible and resolve his query.
We will review who he spoke to and check what has been notated on his Wonga account.
As soon as we receive his contact details, will we provide him with accurate feedback.
Kind regards,
The Wonga Team.
Wonga's reply27 Mar 2023, 12:58
Official
Hi Estelle,
We humbly apologize for the inconvenience caused.
Please provide us with your spouses contact details and we will contact him as soon as
possible and resolve his query.
We will review who he spoke to and check what has been notated on his Wonga account.
As soon as we receive his contact details, will we provide him with accurate feedback.
Kind regards,
The Wonga Team.
We humbly apologize for the inconvenience caused.
Please provide us with your spouses contact details and we will contact him as soon as
possible and resolve his query.
We will review who he spoke to and check what has been notated on his Wonga account.
As soon as we receive his contact details, will we provide him with accurate feedback.
Kind regards,
The Wonga Team.
EB
Estelle B's updateReviewer Update
27 Mar 2023, 13:02You can call him around 2, if he is able to answer his ph or after 3:30. His contact number is *** - Shaun.
Thanks
Thanks
EB
Estelle B's update27 Mar 2023, 13:02
Reviewer Update
You can call him around 2, if he is able to answer his ph or after 3:30. His contact number is *** - Shaun.
Thanks
Thanks
Wonga's replyOfficial
27 Mar 2023, 14:33Hi Estelle,
Thank you for your response,
we will further liaise with your spouse in order to resolve his query.
Kind regards,
The Wonga Team.
Thank you for your response,
we will further liaise with your spouse in order to resolve his query.
Kind regards,
The Wonga Team.
Wonga's reply27 Mar 2023, 14:33
Official
Hi Estelle,
Thank you for your response,
we will further liaise with your spouse in order to resolve his query.
Kind regards,
The Wonga Team.
Thank you for your response,
we will further liaise with your spouse in order to resolve his query.
Kind regards,
The Wonga Team.
EB
Estelle B's updateReviewer Update
27 Mar 2023, 14:35Thank you.
Much appreciated
Regards
Much appreciated
Regards
EB
Estelle B's update27 Mar 2023, 14:35
Reviewer Update
Thank you.
Much appreciated
Regards
Much appreciated
Regards
Wonga's replyOfficial
27 Mar 2023, 15:05Hi Estelle,
You're most welcome and hope you enjoy your day further.
The Wonga Team.
You're most welcome and hope you enjoy your day further.
The Wonga Team.
Wonga's reply27 Mar 2023, 15:05
Official
Hi Estelle,
You're most welcome and hope you enjoy your day further.
The Wonga Team.
You're most welcome and hope you enjoy your day further.
The Wonga Team.