AR
Angelique R
1 reviews | Active since Aug 2021
27 Aug 2021, 13:56
Not updating on Credit Bureau
My account was paid up in full in June 2021 and too date still not updated on the Credit Bureau, when i call there is never a supervisor available as they are unable to transfer calls.
This is really unacceptable 2months and nothing has been updated.
Really pathetic on their end.
Helpful (0)
Replies (7)0
Replies (7)
Wonga's replyOfficial
30 Aug 2021, 11:49Hi Angelique,
Apologies for any in convenience caused.
In order for us to resolve your query, kindly confirm your ID number in order for us to allocate your Wonga account and assist you with this issue.
Thank you for your patience.
The Wonga Team.
Apologies for any in convenience caused.
In order for us to resolve your query, kindly confirm your ID number in order for us to allocate your Wonga account and assist you with this issue.
Thank you for your patience.
The Wonga Team.
Wonga's reply30 Aug 2021, 11:49
Official
Hi Angelique,
Apologies for any in convenience caused.
In order for us to resolve your query, kindly confirm your ID number in order for us to allocate your Wonga account and assist you with this issue.
Thank you for your patience.
The Wonga Team.
Apologies for any in convenience caused.
In order for us to resolve your query, kindly confirm your ID number in order for us to allocate your Wonga account and assist you with this issue.
Thank you for your patience.
The Wonga Team.
AR
Angelique R's updateReviewer Update
31 Aug 2021, 09:55Good Day.
Please respond urgently to my query, I need this updated by the 01st of September urgently.
Please respond urgently to my query, I need this updated by the 01st of September urgently.
AR
Angelique R's update31 Aug 2021, 09:55
Reviewer Update
Good Day.
Please respond urgently to my query, I need this updated by the 01st of September urgently.
Please respond urgently to my query, I need this updated by the 01st of September urgently.
Wonga's replyOfficial
31 Aug 2021, 11:50Hi Yanelisa,
We humbly apologize for inconvenience caused.
We have sent an automated response to all credit bureaus to have your ITC profile updated.
It is unknown if they have any backlogs.
However, we have re-escalated your details to all credit bureaus to have your ITC profile updated.
Kindly allow approximately 30 working days.
A paid up letter will also be emailed to you within 24 hours.
Thank you for your patience.
The Wonga team.
We humbly apologize for inconvenience caused.
We have sent an automated response to all credit bureaus to have your ITC profile updated.
It is unknown if they have any backlogs.
However, we have re-escalated your details to all credit bureaus to have your ITC profile updated.
Kindly allow approximately 30 working days.
A paid up letter will also be emailed to you within 24 hours.
Thank you for your patience.
The Wonga team.
Wonga's reply31 Aug 2021, 11:50
Official
Hi Yanelisa,
We humbly apologize for inconvenience caused.
We have sent an automated response to all credit bureaus to have your ITC profile updated.
It is unknown if they have any backlogs.
However, we have re-escalated your details to all credit bureaus to have your ITC profile updated.
Kindly allow approximately 30 working days.
A paid up letter will also be emailed to you within 24 hours.
Thank you for your patience.
The Wonga team.
We humbly apologize for inconvenience caused.
We have sent an automated response to all credit bureaus to have your ITC profile updated.
It is unknown if they have any backlogs.
However, we have re-escalated your details to all credit bureaus to have your ITC profile updated.
Kindly allow approximately 30 working days.
A paid up letter will also be emailed to you within 24 hours.
Thank you for your patience.
The Wonga team.
AR
Angelique R's updateReviewer Update
01 Sept 2021, 08:44Gooday.
A waiting period of 30days is unacceptable my account was paid up in June, we are now in September a full 3months later?????
I want this updated immediately!!!
Poor and pathetic service.
A waiting period of 30days is unacceptable my account was paid up in June, we are now in September a full 3months later?????
I want this updated immediately!!!
Poor and pathetic service.
AR
Angelique R's update01 Sept 2021, 08:44
Reviewer Update
Gooday.
A waiting period of 30days is unacceptable my account was paid up in June, we are now in September a full 3months later?????
I want this updated immediately!!!
Poor and pathetic service.
A waiting period of 30days is unacceptable my account was paid up in June, we are now in September a full 3months later?????
I want this updated immediately!!!
Poor and pathetic service.
AR
Angelique R's updateReviewer Update
19 Oct 2021, 10:26Good Day Wonga.
3months has past and yet my Credit Score has still too date not been updated!!!!
This is extremely unprofessional and has caused me so much issues!!!!!!
I am disgusted in the pathetic service received by Wonga.
I need my Profile updated urgently on the credit beareus!!!!!!
3months has past and yet my Credit Score has still too date not been updated!!!!
This is extremely unprofessional and has caused me so much issues!!!!!!
I am disgusted in the pathetic service received by Wonga.
I need my Profile updated urgently on the credit beareus!!!!!!
AR
Angelique R's update19 Oct 2021, 10:26
Reviewer Update
Good Day Wonga.
3months has past and yet my Credit Score has still too date not been updated!!!!
This is extremely unprofessional and has caused me so much issues!!!!!!
I am disgusted in the pathetic service received by Wonga.
I need my Profile updated urgently on the credit beareus!!!!!!
3months has past and yet my Credit Score has still too date not been updated!!!!
This is extremely unprofessional and has caused me so much issues!!!!!!
I am disgusted in the pathetic service received by Wonga.
I need my Profile updated urgently on the credit beareus!!!!!!
AR
Angelique R's updateReviewer Update
17 Nov 2021, 10:57Good Day Wonga.
Please note it is now November and to date my account has still not updated on the credit bureau????
When i contact your agents no one can assist me? i am not getting any response from mails? very very bad customer service.
This is really unprofessional and has caused me to loose a House due to Wonga as i was not approved due to Wonga still reflecting on my name but the account has been paid up ages ago!!!!!!
PLEASE ESCULATE THIS MATTER IMMEDIATELY.
Please note it is now November and to date my account has still not updated on the credit bureau????
When i contact your agents no one can assist me? i am not getting any response from mails? very very bad customer service.
This is really unprofessional and has caused me to loose a House due to Wonga as i was not approved due to Wonga still reflecting on my name but the account has been paid up ages ago!!!!!!
PLEASE ESCULATE THIS MATTER IMMEDIATELY.
AR
Angelique R's update17 Nov 2021, 10:57
Reviewer Update
Good Day Wonga.
Please note it is now November and to date my account has still not updated on the credit bureau????
When i contact your agents no one can assist me? i am not getting any response from mails? very very bad customer service.
This is really unprofessional and has caused me to loose a House due to Wonga as i was not approved due to Wonga still reflecting on my name but the account has been paid up ages ago!!!!!!
PLEASE ESCULATE THIS MATTER IMMEDIATELY.
Please note it is now November and to date my account has still not updated on the credit bureau????
When i contact your agents no one can assist me? i am not getting any response from mails? very very bad customer service.
This is really unprofessional and has caused me to loose a House due to Wonga as i was not approved due to Wonga still reflecting on my name but the account has been paid up ages ago!!!!!!
PLEASE ESCULATE THIS MATTER IMMEDIATELY.
AR
Angelique R's updateReviewer Update
14 Jul 2022, 23:22Gooday Wonga.
Nearly a year later and too date my account is still listed as unpaid, after countless mails and phone calls and the paid up letter being sent up and down nothing has been removed from my name.
I am yet again requesting your urgent assistance to please updated my account and send a notice to the ITC credit bureas.
THIS IS URGENT PLEASE ADDRESS I AM NOW FED UP OF THIS TERRIBLE SERVICE.
Nearly a year later and too date my account is still listed as unpaid, after countless mails and phone calls and the paid up letter being sent up and down nothing has been removed from my name.
I am yet again requesting your urgent assistance to please updated my account and send a notice to the ITC credit bureas.
THIS IS URGENT PLEASE ADDRESS I AM NOW FED UP OF THIS TERRIBLE SERVICE.
AR
Angelique R's update14 Jul 2022, 23:22
Reviewer Update
Gooday Wonga.
Nearly a year later and too date my account is still listed as unpaid, after countless mails and phone calls and the paid up letter being sent up and down nothing has been removed from my name.
I am yet again requesting your urgent assistance to please updated my account and send a notice to the ITC credit bureas.
THIS IS URGENT PLEASE ADDRESS I AM NOW FED UP OF THIS TERRIBLE SERVICE.
Nearly a year later and too date my account is still listed as unpaid, after countless mails and phone calls and the paid up letter being sent up and down nothing has been removed from my name.
I am yet again requesting your urgent assistance to please updated my account and send a notice to the ITC credit bureas.
THIS IS URGENT PLEASE ADDRESS I AM NOW FED UP OF THIS TERRIBLE SERVICE.