Not helpful at all

Good morning. My account with Wonga has been outstanding for a while now. I contacted Wonga on Friday to fix the error from my side. I wanted to discuss a down payment on my account, I was told that they will not make arrangements on my account and that I must settle the full amount. In my current situation I can not settle the account. Do you want to make arrangements or do you not want to get anything at all. You can contact me with your answer. Thank you