IW
Innocent W
1 reviews | Active since Mar 2022
03 Mar 2022, 08:32
Not Happy
I made payment last week and I was told that they wont debit my account but they have debited my account and I cannot get through to them. The last consultant I spoke to said he will speak to the finance department so that they reverse the funds but till this day nothing is done. I am really not happy with the service.
Helpful (0)
Replies (4)0
Replies (4)
Wonga's replyOfficial
03 Mar 2022, 11:47Hi Innocent,
We humbly apologize for any inconvenience caused.
Kindly confirm the correct ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Kindly confirm the correct ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
Wonga's reply03 Mar 2022, 11:47
Official
Hi Innocent,
We humbly apologize for any inconvenience caused.
Kindly confirm the correct ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
Kindly confirm the correct ID number in order for us to view what transpired on your account.
Thank you for your patience.
The Wonga Team.
IW
Innocent W's updateReviewer Update
03 Mar 2022, 14:15***
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Innocent W's update03 Mar 2022, 14:15
Reviewer Update
***
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Innocent W's updateReviewer Update
03 Mar 2022, 14:22I made an eft payment of R1442 and R23 on the 17th of Feb and I used my ID number as reference and was told it would reflect and you guys wont debit but now even after making an eft payment still was debited
IW
Innocent W's update03 Mar 2022, 14:22
Reviewer Update
I made an eft payment of R1442 and R23 on the 17th of Feb and I used my ID number as reference and was told it would reflect and you guys wont debit but now even after making an eft payment still was debited
Wonga's replyOfficial
03 Mar 2022, 16:47HI Innocent,
We humbly apologize for any inconvenience caused.
We can confirm that we received your proof of payment and
attached it to your account.
Your refund query has been escalated to our finance team,
kindly allow 24-48 working hours for the funds to reflect
in our account.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that we received your proof of payment and
attached it to your account.
Your refund query has been escalated to our finance team,
kindly allow 24-48 working hours for the funds to reflect
in our account.
Thank you for your patience.
The Wonga Team.
Wonga's reply03 Mar 2022, 16:47
Official
HI Innocent,
We humbly apologize for any inconvenience caused.
We can confirm that we received your proof of payment and
attached it to your account.
Your refund query has been escalated to our finance team,
kindly allow 24-48 working hours for the funds to reflect
in our account.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that we received your proof of payment and
attached it to your account.
Your refund query has been escalated to our finance team,
kindly allow 24-48 working hours for the funds to reflect
in our account.
Thank you for your patience.
The Wonga Team.