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Tumi M

1 reviews | Active since Jul 2014

06 Oct 2023, 11:29

Not happy!

Been a loyal customer for years now, been trying to apply for a loan for two weeks. I pass their credit checks, but when i upload either my payslips or bank statement i get an automated sms saying they are unable to approve the application due to the format of the documents, which are in PDF and it is the same documents i have been uploading. I have spoken to a dozen of their consultants and they are also not sure how the system cannot accept these documents, and i have made multiple applications and get the same response. Why can't they just rather decline it if that is the case???

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Replies (4)
Wonga
Wonga's reply06 Oct 2023, 11:47
Official
Hi Tumi 

Thank-you for your feedback. 
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused. 

Please provide us with your full Name and Surname, ID Number registered so that we can review your account and revert with feedback.
                                                                                                                                  
 
Thanks
The Wonga Team. 
Wonga
Wonga's reply11 Oct 2023, 09:43
Official
Hi Tumi

Thank-you for confirming your details. 

We have reviewed your account and can confirm that our applications team have checked your uploaded documents. Your applications have been declined due to your payslips that you have sent us are not in one of the accepted formats, eg Sage, VIP, AccSys etc. As the system is not accepting the documents we do need you to upload a personal bank statement in PDF format, showing the income reflecting in your account. Your bank satement  must come directly from your banking App or online banking and must not be digitally altered in any way. 

We hope the above helps to resolve your query.
Thanks
The Wonga Team. 
TM
Tumi M's update11 Oct 2023, 11:10
Reviewer Update
Hi,
Thank you for finally coming back to you. I have been attempting to upload the bank statement as it is, directly from the banking app, but your system is still giving the same message.
Wonga
Wonga's reply11 Oct 2023, 12:06
Official
 Hi Tumi
 
 Thank-you for your message. 
 
 We have reviewed your account and can confirm that our applications team have checked your uploaded bank statement thoroughly, and it is not the same format as statements drawn from the banking APP or online banking.  Please reach out to STD Bank and enquire with them why they are generating a statement in different format for you, maybe they will be able to assist.  Thanks The Wonga Team