NOT GOOD ENOUGH
WONGA HAS DECIDED TO TAKE OFF THEIR MONIES TWICE IN ONE WEEK FROM MY ACCOUNT 26 AND 29TH OF JULY, NOW THEY SAY IT WILL TAKE 48 HOURS TO REVERSE?? REALLY, WONGA YOU ARE SITTING WITH MY MONEY WHICH YOU HAVE TAKEN MISTAKENLY AND I HAVE TO WAIT 48 HOURS?? UNACCEPTABLE.
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Replies (2)
Wonga's replyOfficial
30 Jul 2019, 13:35Hi Christine,
We're sorry to hear that payment was debited twice from your bank account.
This is certainly not the Wonga-way.
Bonita from our Customer Resolutions team will contact you immediately so we can investigate this matter.
Thank You
The Wonga Team
We're sorry to hear that payment was debited twice from your bank account.
This is certainly not the Wonga-way.
Bonita from our Customer Resolutions team will contact you immediately so we can investigate this matter.
Thank You
The Wonga Team
Best regards,
Wonga's reply30 Jul 2019, 13:35
Official
Hi Christine,
We're sorry to hear that payment was debited twice from your bank account.
This is certainly not the Wonga-way.
Bonita from our Customer Resolutions team will contact you immediately so we can investigate this matter.
Thank You
The Wonga Team
We're sorry to hear that payment was debited twice from your bank account.
This is certainly not the Wonga-way.
Bonita from our Customer Resolutions team will contact you immediately so we can investigate this matter.
Thank You
The Wonga Team
Best regards,
Wonga's replyOfficial
30 Jul 2019, 14:34Thank you for chatting to Bonita.
We're happy that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
We're happy that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
Best regards,
Wonga's reply30 Jul 2019, 14:34
Official
Thank you for chatting to Bonita.
We're happy that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
We're happy that we could resolve your complaint.
Kindly re-rate our service and have a great day further.
Best regards,