CF
Chimorne F

1 reviews | Active since Jun 2016

10 Aug 2017, 13:36

Not clearing my credit report

<p>I paid my Wonga acount on the 9th of July to LGR Attorneys. I have since asked them to update my account on my credit report which they advised will be done. As far as i know with the new credit act all paid up accounts must be updated in 7 days. I then contacted Wonga as it wasnt updated and i had to log a dispute with Transunion to have this accounts updated. when i did some enquiries again Chanell from Wonga who promised to call me back after i send her proof that as per LGR attorney Wonga must update my details.; told me that it will be updated asap. She also said that my account was in arrears, what that is got to do with the issue, i don't know. Maybe they have a policy that says they don't update if a client was in arears. Today is the 10th of August and when i called transunion today, it still wasnt updated. </p> <p>Thank you Wonga for keeping me behind on what i must do because of your policies. I am trying to fix my credit report, but you just don't care!!!!</p>

0
Replies (1)
Wonga
Wonga's reply10 Aug 2017, 14:00
Official

Hi Chimorne

Carl has attempted to call you and has just popped you an email too. Please let us know when we can get hold of you to chat to you about your HP.

Kind Regards

The Wonga Team