gM
gugu M

1 reviews | Active since Dec 2016

14 Dec 2016, 12:34

Not Attentive, negligent and inconsiderate

<p>This is the very first time i have ever had a a problem with wonger and it pains me to say it has been the most disgusting time of my life for the past 2 months dealing with them.</p> <p>*first they did not depit on time. even after i called them in advanced 3 or 4 day befor depit time </p> <p>* giving me to many excuses and the run around every time i call in .</p> <p>* making it my issue that they had banking problems and now i have to pay intrest fees which i can not affored this month because the job was not done right the first time </p> <p>*even when you try to be understanding the more you get fooled and played with.</p> <p>I am very digusted, frustrated, annoyed, livid with wongas poor service and poor explanations, and for the fact that i have to pay an interest fee that was not caused by my negligence but by WONGAS negligence,</p> <p>you can not do that to people who come to your services looking for help. today i called in asking for a statment stating that they will depite on the 22cnd of this month , i was told that i can only get it in the next 24 hours. which is bull because when you take my money you will not need 24 hours. AND THE WORST PART IS THAT THEY DIDNT DO AS I SAID THEY CHOSE TO PUT THE DATE AS THE 24TH AND NOT THE 22nd.</p> <p> </p> <p>WORST FINANCE SERVICE PROVIDED EVER*******************************************************</p> <p> </p>

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Replies (5)
Wonga
Wonga's reply14 Dec 2016, 13:07
Official

Hi Gugu

Thank you so much for discussing this matter with Shelley. We are so sorry that this has been your experience! We are determined to turn this experience around for you.

As promised, Shelley will work with you, to ensure that the matter is resolved, as quickly as possible. We will keep you informed along the way.

Kind Regards

The Wonga Team

gM
gugu M's update14 Dec 2016, 13:25
Reviewer Update

thank you very much for the swift response . and i hop to get the letter today please as comunicated with the very kind lady.

Wonga
Wonga's reply14 Dec 2016, 13:30
Official

We will work as quickly as possible and I have passed on the information to Shelley. Once again we are so sorry that it came to this but will get this resolved for you quickly

gM
gugu M's update14 Dec 2016, 16:14
Reviewer Update

Thank you very much to Shelley for the assistance and keeping her word. im very happy with how she handled my situation and took time to understand my frustration and getting to the bottom of the situation for me. as well removing the intrest that was not my fault.

Thanks a lot Shelley.

Wonga
Wonga's reply14 Dec 2016, 16:17
Official

Thank you Gugu, we are delighted that this situation was resolved as promised. We have passed your sentiments onto Shelley. I know that she will be delighted.

Kind Regards

The Wonga Team