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MS
Mary S

1 reviews | Active since Jan 2024

14 Jan 2024, 19:14

Not adhering to loan agreement

I was approved for R2530 3 month loan on Saturday 13 Jan 2024 and received notification that the same has been approved, my concern is that to this moment the funds have not yet reflected on my end and when logging on my profile it shows that I must wait 48 hours. This is an incovenience since this is supposed to be for emergencies

0
Replies (5)
Wonga
Wonga's reply15 Jan 2024, 10:13
Official
Hi Mary 

Thank-you for your feedback. 
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused. 

Please provide us with your ID Number so that we can review your account and revert with feedback.
                                                                                                                                  
 
Thanks
The Wonga Team.

MS
Mary S's update15 Jan 2024, 11:08
Reviewer Update
It has now been 48 hours since approval and no funds has reflected.
Wonga
Wonga's reply15 Jan 2024, 12:51
Official
Hi Mary,
 
Your loan has been approved, and your cash is now on its way to your bank account.
 
Unfortunately, banks don’t process any new instructions after 3pm on a Friday – meaning that it may take longer for your cash to reach your account as your application was approved after this cut-off.
In the worst-case scenario, your funds should reflect in your bank account by tomorrow at the latest.
 
We’re sorry for this inconvenience but we are constantly working with the banks to try and improve all the systems in place to try and speed up this process.
 
Please do not hesitate to contact us if you have any further queries. We will be glad to assist you.
 
Kind Regards,

MS
Mary S's update15 Jan 2024, 16:44
Reviewer Update
IF I KNEW! THAT I HAVE TO WAIT AN ENTIRE WEEKEND A FULL BUSINESS WORKING - STILL WAITING , FOR MY FUNDS , I WOULD'VE NEVER GIVEN WONGA MY BUSINESS. THIS IS DISGRACEFUL. EVERY CONSULTANT HAS A DIFFERENT STORY.
Wonga
Wonga's reply16 Jan 2024, 17:50
Official
Hi Mary

Thank-you for your feedback. 
We are sorry that you are not happy with our service and sincerely apologize for any inconvenience caused.

We have reviewed your account and can confirm that your Wonga loan has been funded and the money is already reflecting in your account. 
To avoid waiting the maximum funding time, it is better submitting your application during banking hours. 

Thanks
The Wonga Team.