BW
Bernadette W
1 reviews | Active since Jan 2020
04 Mar 2022, 06:07
Non existent customer care
I made a repayment and on my reference I put the one wrong digit (my fault) I have emailed customer care numerous times with the POP attached. I’ve have no feedback and their customer care line tells you to leave a message. I’m really not happy with this, I need my refund and no one is getting back to me or even acknowledged my request. Extremely bad customer care.
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Wonga's replyOfficial
04 Mar 2022, 08:13Hi Bernadette,
We humbly apologize for any inconvenience caused.
We can confirm that our customer care team is experiencing very high call volumes
and battling a backlog with our emails.
Your proof of payment has been attached to your account and
we've escalated your query to our finance team for the payment to be allocated and refunded.
Kindly allow 72 working hours to process your payment.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that our customer care team is experiencing very high call volumes
and battling a backlog with our emails.
Your proof of payment has been attached to your account and
we've escalated your query to our finance team for the payment to be allocated and refunded.
Kindly allow 72 working hours to process your payment.
Thank you for your patience.
The Wonga Team.
Wonga's reply04 Mar 2022, 08:13
Official
Hi Bernadette,
We humbly apologize for any inconvenience caused.
We can confirm that our customer care team is experiencing very high call volumes
and battling a backlog with our emails.
Your proof of payment has been attached to your account and
we've escalated your query to our finance team for the payment to be allocated and refunded.
Kindly allow 72 working hours to process your payment.
Thank you for your patience.
The Wonga Team.
We humbly apologize for any inconvenience caused.
We can confirm that our customer care team is experiencing very high call volumes
and battling a backlog with our emails.
Your proof of payment has been attached to your account and
we've escalated your query to our finance team for the payment to be allocated and refunded.
Kindly allow 72 working hours to process your payment.
Thank you for your patience.
The Wonga Team.