AR
Albert R
1 reviews | Active since May 2018
25 Oct 2022, 10:24
No way of contact and deducting randomly
I have had the most shocking and utterly disappointing service from Wonga Loans in South africa. Since September i make numerous calls per week and just nobody answers with some calls going beyond an hour and still no answer. I have sent emails to all of their email addresses and nobody replies. Today I get a message from my bank showing Wonga deducted 2x payments for different accounts for amounts I dont know and then my wonga profile shows my normal debit order for the amount its always been is going off on 1 November which is how it should be so what are these other amounts ????? Wonga I am shocked to say the least that nobody answers phones for weeks and nobody replies to emails irrelevant of which address I send it to. You should not be in business.
Helpful (0)
Replies (6)0
Replies (6)
Wonga's replyOfficial
25 Oct 2022, 14:00Hi Albert,
We humbly apologize for the inconvenience caused.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
Please provide us with your ID number so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
Please provide us with your ID number so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
Wonga's reply25 Oct 2022, 14:00
Official
Hi Albert,
We humbly apologize for the inconvenience caused.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
Please provide us with your ID number so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
We humbly apologize for the inconvenience caused.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
Please provide us with your ID number so that we can review your account and revert with feedback.
Thank you for your patience.
The Wonga Team.
AR
Albert R's updateReviewer Update
26 Oct 2022, 08:28So Wonga when i send a PVT reply due to you asking for personal info then I get no response so it seems you are only interested in replying to comments which hurt you via public reply. The amounts you deducted off my bank account for loans i don't have constitutes ***** and theft and I will be opening a case at the SAPS if not resolved by COB today.
Also please send a public reply on why nobody can contact Wonga and option 6 to leave a message for a call back doesnt work either so a finance company that cannot be contacted cannot be trusted.
Also please send a public reply on why nobody can contact Wonga and option 6 to leave a message for a call back doesnt work either so a finance company that cannot be contacted cannot be trusted.
AR
Albert R's update26 Oct 2022, 08:28
Reviewer Update
So Wonga when i send a PVT reply due to you asking for personal info then I get no response so it seems you are only interested in replying to comments which hurt you via public reply. The amounts you deducted off my bank account for loans i don't have constitutes ***** and theft and I will be opening a case at the SAPS if not resolved by COB today.
Also please send a public reply on why nobody can contact Wonga and option 6 to leave a message for a call back doesnt work either so a finance company that cannot be contacted cannot be trusted.
Also please send a public reply on why nobody can contact Wonga and option 6 to leave a message for a call back doesnt work either so a finance company that cannot be contacted cannot be trusted.
Wonga's replyOfficial
26 Oct 2022, 13:35Hi Albert,
Thank you for your response.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
We can confirm that it can take up to 24 hours for the funds to reflect on your account,
in the meantime, please forward your bank statement to ***
in order to escalate your account to our finance team.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
We can confirm that it can take up to 24 hours for the funds to reflect on your account,
in the meantime, please forward your bank statement to ***
in order to escalate your account to our finance team.
Thank you for your patience.
The Wonga Team.
Wonga's reply26 Oct 2022, 13:35
Official
Hi Albert,
Thank you for your response.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
We can confirm that it can take up to 24 hours for the funds to reflect on your account,
in the meantime, please forward your bank statement to ***
in order to escalate your account to our finance team.
Thank you for your patience.
The Wonga Team.
Thank you for your response.
We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.
We can confirm that it can take up to 24 hours for the funds to reflect on your account,
in the meantime, please forward your bank statement to ***
in order to escalate your account to our finance team.
Thank you for your patience.
The Wonga Team.
AR
Albert R's updateReviewer Update
28 Oct 2022, 09:00Wonga wonga wonga...... today is the 28th already and zero feedback on my reported issue with ********** deductions from my account. What do your clients need to do in order to get service from Wonga like answering of phones.... actual feedback etc ???
Once again i called this morning and after around 15min i hung up as i cannot keep wasting airtime on calling you to correct a mistake you made.
why dont i have feedback and why dont i have my money back in my account ?????????
Once again i called this morning and after around 15min i hung up as i cannot keep wasting airtime on calling you to correct a mistake you made.
why dont i have feedback and why dont i have my money back in my account ?????????
AR
Albert R's update28 Oct 2022, 09:00
Reviewer Update
Wonga wonga wonga...... today is the 28th already and zero feedback on my reported issue with ********** deductions from my account. What do your clients need to do in order to get service from Wonga like answering of phones.... actual feedback etc ???
Once again i called this morning and after around 15min i hung up as i cannot keep wasting airtime on calling you to correct a mistake you made.
why dont i have feedback and why dont i have my money back in my account ?????????
Once again i called this morning and after around 15min i hung up as i cannot keep wasting airtime on calling you to correct a mistake you made.
why dont i have feedback and why dont i have my money back in my account ?????????
AR
Albert R's updateReviewer Update
28 Oct 2022, 09:24Eventually after a 23min phone call i manage to speak to someone at Wonga..... but my problem doesn't get resolved. I get told yes you made a mistake and my refund will happen in the next 48 business hours..... and this after I was told on 26th that it will be the same day or latest following morning so now my refund will be next week ???? Wonga you are quick to take other peoples money without authorisation but take forever to repay. I suspect you do this with many client in order to get the interest on the money then pay it back interest free.... this is ********* and i am sure it must be against the law.
To say i am shocked is an understatement.
To say i am shocked is an understatement.
AR
Albert R's update28 Oct 2022, 09:24
Reviewer Update
Eventually after a 23min phone call i manage to speak to someone at Wonga..... but my problem doesn't get resolved. I get told yes you made a mistake and my refund will happen in the next 48 business hours..... and this after I was told on 26th that it will be the same day or latest following morning so now my refund will be next week ???? Wonga you are quick to take other peoples money without authorisation but take forever to repay. I suspect you do this with many client in order to get the interest on the money then pay it back interest free.... this is ********* and i am sure it must be against the law.
To say i am shocked is an understatement.
To say i am shocked is an understatement.
Wonga's replyOfficial
28 Oct 2022, 16:07Hi Albert,
As per our telephonic conversation,
we can confirm that both your refunds has been processed and will reflect
in your bank account within 24-48 working hours.
Thank you for your patience.
The Wonga Team.
As per our telephonic conversation,
we can confirm that both your refunds has been processed and will reflect
in your bank account within 24-48 working hours.
Thank you for your patience.
The Wonga Team.
Wonga's reply28 Oct 2022, 16:07
Official
Hi Albert,
As per our telephonic conversation,
we can confirm that both your refunds has been processed and will reflect
in your bank account within 24-48 working hours.
Thank you for your patience.
The Wonga Team.
As per our telephonic conversation,
we can confirm that both your refunds has been processed and will reflect
in your bank account within 24-48 working hours.
Thank you for your patience.
The Wonga Team.