No uploaded documents

Yesterday I app**** for loan and was requested to upload 3 recent supporting docs being either bank statmnts or payslips. I uploaded the docs and at the end I got a message that all 3 (Apr, May, Jun) docs were uploaded successfully. This morning I got an sms that the application cannot be processed due to outstanding docs. I ignored the message because on my previous application the same sms was sent after I had the docs uploaded however the application was processed succesfully. Around 2 pm there was still no communication and I called the centre and spoke to a one John who said the uploaded doc on their system was the April statement only. The others were missing. Then again around 3:45 pm, I uploaded the same docs again successfully. I called the centre, spoke to Bronwyn whom I told my story and she kept me on hold to check with Verification dept. Call put on hold then when she returned she said that all documents had been received. Then after 15 minutes the same sms came through again. I called the centre again to be assisted by Jean Marie who then told me that she only sees 2 documents. Now I am really stunned.