No update to the credit bereau

Hi Mildred, 
Thank you for confirming your ID number. 

We apologize for the delayed response. 

As a responsible lender when you app**** for the loan, we ran a credit check with TransUnion – a well-known Credit Bureau in South Africa. Now that your Wonga loan is closed we will alert TransUnion to update your credit record with this information. 

We send information daily to TransUnion to be updated and so your Credit Record should reflect this update within 30 working days of you repaying your loan. 

In addition to this, we send a report once a month to the Credit Providers Association (CPA) with updated information for all the accounts closed during that month. This report is then circulated by the CPA to the remaining Credit Bureaus. 

If the 30 day period has passed and your credit report has not been updated, please provide us with a copy of your credit report from Compuscan, Experian or Transunion in order to request for the profile to be updated 

Please keep in mind that Clearscore is not considered as a reliable credit report. 

Thanks, 

The Wonga Team. 

Hi Mildred,

I can confirm that your credit record will be updated within 30 days from the date your loan was settled/paid up.

You may contact us again if your record remains the same after the above given period has lapsed. 

Thanks,

The Wonga Team.