Hellopeter
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RT
Rudzani T

1 reviews | Active since Oct 2018

27 Oct 2020, 11:37

No service at all from the company

Very bad service from Wonga, settled my account on the 21st September 2020 but till today my credit record is not updated, settlement letter not received. Have been calling and sent from pillar to post with regards to the settlement letter. Indeed you are failing your clients

0
Replies (9)
Wonga
Wonga's reply28 Oct 2020, 08:45
Official
Hi Rudzani,

We're so sorry for any inconvenience caused.

Please send us a private message with your ID number 

to investigate what transpired on your account?

We can assure you that your complaint will be resolved soonest.

Thank you for your patience

The Wonga Team.
RT
Rudzani T's update05 Nov 2020, 07:24
Reviewer Update
*** 085
RT
Rudzani T's update05 Nov 2020, 07:24
Reviewer Update
Can this be resolved as I am still not getting help
Wonga
Wonga's reply05 Nov 2020, 11:04
Official
Hi Rudzani, 

We can only assist you with your query if we can access your account 

using your ID number.

You have responded, but the ID number provided is greyed out only 

reviewing the last 3 digits of your ID number.

Please send us a email with your ID number, alternatively please 

send us a private message with your full ID number. 

Kind Regards 

The Wonga Team.
RT
Rudzani T's update06 Nov 2020, 09:03
Reviewer Update
I hope this time around you will see the ID NUMBER
Wonga
Wonga's reply11 Nov 2020, 10:19
Official
Hi Rudzani,

We're so sorry for the delay in responses as we were awaiting 

feedback from our finance team.

We have sent you a formal response via our email platform explaining what 

is required as we do not have any proof of payment attached to your account.

Please refer to your emails as it is explained in detail what is required.

Thank you for your patience. 

The Wonga Team.
RT
Rudzani T's update11 Nov 2020, 10:45
Reviewer Update
Email has been sent as requested. Please contact also the *********** contact people VVM
RT
Rudzani T's update17 Nov 2020, 07:31
Reviewer Update
6 days later since you requested proof of payment for the payment done in September but still no help ????????????. What a joke
Wonga
Wonga's reply17 Nov 2020, 11:30
Official
Hi Rudzani,

We have responded to your most recent Hello Peter complaint.

Thank you for your patience.

The Wonga Team.