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Graeme M

1 reviews | Active since Mar 2009

06 Mar 2024, 11:24

No response when they made a mistake

I have been trying to get Wonga to correct their mistake of handing me over to debt collectors since last year November for an account I settled early

0
Replies (3)
Wonga
Wonga's reply06 Mar 2024, 15:54
Official
Hi Graeme,

Thank-you for your feedback. 

We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.

According to our records, a request was made to Nimble to close the account and update your credit record.

Please advise if the account still appears on your credit record so we may escalate further.

Thanks,The Wonga Team.

GM
Graeme M's update06 Mar 2024, 16:07
Reviewer Update
The Account is still showing on my Credit report

The Paid up letter i was promised today was sent incorrectly.

Please send me a private reply with direct email details and i will gladly send you the evidence.
Wonga
Wonga's reply06 Mar 2024, 17:46
Official
Hi Graeme,  Kindly be informed that the correct paid-up letter has been sent to your registered Wonga email.

Please send your credit report to our customer care email for further assistance.
  
 Thanks
 The Wonga Team