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Veruschka A

1 reviews | Active since Feb 2025

21 Feb 2025, 12:17

No Response to My Paid-Up Letter Request

I have been requesting a paid up letter from the 24th of January. I’ve been told to reset password and get paid up letter online. Have done this and still cannot download my letter. Have made numerous calls to request this and every time get told it will be emailed

0
Replies (8)
Wonga
Wonga's reply21 Feb 2025, 12:48
Official
 Hi  Veruschka 

Thank-you for your feedback. 
We are sorry to learn that you are not happy with our service and sincerely apologize for the inconvenience caused.
 
Please bear with us while we investigate, we will be in touch to provide feedback shortly.

Thanks,
The Wonga Team 


VA
Veruschka A's update21 Feb 2025, 13:52
Reviewer Update
Thanks for the reply.
What would be a reasonable timeframe? As this has been requested from the 24th of January?

Based on other communications with Wonga I’m not expecting a quick resolution.

These account are from 2014...
Wonga
Wonga's reply21 Feb 2025, 17:00
Official
 Hi  Veruschka 

Your account was escalated to the technical team, and we should provide a response within 48 working hours.
 
We understand your frustration, please bear with us while we investigate,

Thanks,
The Wonga Team 




VA
Veruschka A's update24 Feb 2025, 09:11
Reviewer Update
Any update on the paid up letter?
Have not received it yet…
Wonga
Wonga's reply24 Feb 2025, 09:37
Official
 Hi Veruschka 

Your account was escalated to the technical team, they are still working on your account, and we should provide a response soon.
 
Please bear with us while we investigate,

Thanks,
The Wonga Team 


VA
Veruschka A's update24 Feb 2025, 15:11
Reviewer Update
Another day, another unsuccessful day in getting a paid up letter.
Maybe tomorrow?
VA
Veruschka A's update25 Feb 2025, 09:21
Reviewer Update
Any update on the paid up letter?
Have not received it yet…

When will this be done?
Wonga
Wonga's reply25 Feb 2025, 10:54
Official
 
 Hi Veruschka 

Thank-you for your patience while we investigated your account. 

Your account records show that the loan was not settled in full and still had a balance of R707.23.
The loan is however prescribed, meaning all collection activity was ceased.  We have emailed you a copy of the prescription letter to your registered email address
Your SA ID number is the password to view the document 
 
We hope this helps resolve your query

Thanks,
The Wonga Team