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Bevan B

1 reviews | Active since Jun 2013

02 Mar 2015, 16:43

NO response to emails

I am absolutely infuriated that no one within this organisation is willing to reply to my emails regarding my account. I have recently moved overseas and had changed banking details. My account with wonga is in arrears and I am trying my utmost to pay them but no one will respond to my emails requesting their banking details. I cannot call their stupid call center as you cannot call 0861 numbers from abroad. I have tried having my wife call them but they won't discuss my account with her. Now I'm not asking anyone to discuss anything. ALL I WANT IS YOUR BANKING DETAILS!!! The person my wife spoke to simply said the banking details is on the website but since my account is blocked or something I can't see the banking details. <br> <br> SO IF YOU WANT YOUR MONEY PLEASE EMAIL YOUR BANK DETAILS AND THE REFERENCE NUMBER SO I CAN PAY THE DAMN ACCOUNT!!!!<br> <br> I'm trying but it is like they not interested in getting their money and in the meantime it keeps accruing interest. THIS IS RIDICULOUS!!!

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Replies (1)
Wonga
Wonga's reply13 Jun 2016, 14:15
Official

Hi Bevan

An epic failure on our part in any which way and for that we are truly sorry. We are thrilled that we were able to eventually assist you - but boy we should have handled this alot smarter. This wasnt a proud moment for our business.

Thank you

The Wonga Team

Best regards,