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NM
Nombulelo M

1 reviews | Active since Sept 2022

28 Sept 2022, 19:29

NO RESPONSE TO AN URGENT MATTER 😡😡😡

I have a debit going off on the 30th and I would really like to pay it but my banking details have changed due to someone hacking my bank account so I would like to update my banking details before debit date the app is not allowing me to. My issue here is that your customer care line is not picking up any of my calls I’ve emailed you and still no response I sent an Instagram, Twitter and Facebook Dm and no one bothered to reply. This is absolutely appalling all I want to do is to change my bank details and PAY YOU!!!😡😡😡😡

0
Replies (3)
Wonga
Wonga's reply29 Sept 2022, 12:19
Official
Hi Nombulelo,

We sincerely apologize for the inconvenience caused

We're so sorry for the delay in responses and can confirm that we are experiencing very high volumes.

We can confirm that due to your loan being active,

you are unable to update your banking details as no changes can be made.

Please make payment to the following bank account:

Bank name: ABSA
Universal Branch Code: 631009
Account number: ***
Ref no: Please use your ID Number as a reference.

Please remember to quote your reference and send a proof of payment to

*** once you’ve made your payment.

Thank you for your patience.

The Wonga Team. 
NM
Nombulelo M's update29 Sept 2022, 13:32
Reviewer Update
Please respond I cannot see your account details they are hidden
Wonga
Wonga's reply29 Sept 2022, 14:04
Official
Hi Nombulelo,

Thank you for your response.

We will be sending you an email confirming our banking details 

as well as the email address.

Thank you for your patience.

The Wonga Team.