SN
Sandisiwe N
1 reviews | Active since Jul 2021
21 Aug 2023, 13:02
No response for Debt Review
Debt counselor sent through documents for your attention about my being under debt review & they confirmed that they have never received any response from you. My account was debited by both yourselves & the agreed upon amount for debt review. They have been trying to get hold of you to no avail. I've had such a wonderful experience with you guys & always paid on time BUT this is just not on.
Helpful (0)
Replies (3)0
Replies (3)
Wonga's replyOfficial
21 Aug 2023, 15:13Hi Sandisiwe,
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm
that we have not received communication from your debt counselor.
Please advise them to email us directly to ***
and we will gladly escalate your account to the relevant department to proceed
with the investigation and a possible refund.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm
that we have not received communication from your debt counselor.
Please advise them to email us directly to ***
and we will gladly escalate your account to the relevant department to proceed
with the investigation and a possible refund.
Thank you for your patience.
The Wonga Team.
Wonga's reply21 Aug 2023, 15:13
Official
Hi Sandisiwe,
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm
that we have not received communication from your debt counselor.
Please advise them to email us directly to ***
and we will gladly escalate your account to the relevant department to proceed
with the investigation and a possible refund.
Thank you for your patience.
The Wonga Team.
We sincerely apologize for the inconvenience caused.
We have reviewed what has transpired on your account and can confirm
that we have not received communication from your debt counselor.
Please advise them to email us directly to ***
and we will gladly escalate your account to the relevant department to proceed
with the investigation and a possible refund.
Thank you for your patience.
The Wonga Team.
SN
Sandisiwe N's updateReviewer Update
21 Aug 2023, 15:19The email to send to is masked with asterisks. I need to give them the address to send to so they can check on their records.
SN
Sandisiwe N's update21 Aug 2023, 15:19
Reviewer Update
The email to send to is masked with asterisks. I need to give them the address to send to so they can check on their records.
Wonga's replyOfficial
21 Aug 2023, 15:44Hi Sandisiwe,
Thank you for your response.
Our email address is customer care @ wonga.co.za.
Kind regards,
The Wonga Team.
Thank you for your response.
Our email address is customer care @ wonga.co.za.
Kind regards,
The Wonga Team.
Wonga's reply21 Aug 2023, 15:44
Official
Hi Sandisiwe,
Thank you for your response.
Our email address is customer care @ wonga.co.za.
Kind regards,
The Wonga Team.
Thank you for your response.
Our email address is customer care @ wonga.co.za.
Kind regards,
The Wonga Team.